Technical Services Engineer

IT World India Tech; Hyderabad; Sur place; INR 350 000 - 650 000; Plein temps

Résumé du poste

IT World India Tech in Hyderabad is seeking a capable technical support specialist to assist customers via phone, email, or chat, resolving issues and guiding users through solutions. You will troubleshoot software and hardware problems, document steps, contribute to the knowledge base, and participate in training programs to sharpen technical skills and stay current with product updates.

The role requires collaboration with cross-functional teams to identify root causes and implement

Qualifications

• Provide technical assistance via phone, email or chat.
• Troubleshoot software and hardware issues.
• Develop and maintain knowledge base articles.
• Collaborate with cross-functional teams to resolve complex problems.
• Participate in training to enhance technical skills.

Responsabilités

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and hardware systems.
• Collaborate with cross-functional teams to identify and implement solutions for complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills.
• Analyze and report on technical issues and trends to improve overall system performance.

Connaissances

Technical support

Troubleshooting

Documentation

Cross-functional collaboration

Analytical thinking

Description du poste

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and hardware systems.
• Collaborate with cross-functional teams to identify and implement solutions for complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze and report on technical issues and trends to improve overall system performance.