Technical Support Executive

Impact Integrated Infosystems; Ernakulam; On-site; INR 300,000 - 540,000; Full time

Job summary

Impact Integrated Infosystems in India is seeking a dedicated Technical Support Specialist to assist customers via phone, email, or chat. You will troubleshoot complex issues and collaborate with internal teams to implement effective solutions.

Maintain deep knowledge of our products, create technical documentation and training materials, and participate in ongoing learning to stay current with new technologies and trends.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with new technologies and trends.

Job description

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with new technologies and trends.