Engineer - Product Support

LeadSquared; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

LeadSquared is seeking a customer-facing technical support specialist in Bengaluru to assist customers via phone, email, or chat. You will troubleshoot complex product issues, collaborate with cross-functional teams, and document interactions and resolutions to drive product improvements.

The role requires staying informed about industry trends and emerging technologies to continually enhance the support experience for our customers in India.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues related to the company's products.
• Collaborate with cross-functional teams to identify and implement solutions for product improvements.
• Develop and maintain documentation of customer interactions and issue resolutions.
• Analyze customer feedback and provide insights to enhance product performance.
• Stay up-to-date with industry trends and emerging technologies to improve product support.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues related to the company's products.
• Collaborate with cross-functional teams to identify and implement solutions for product improvements.
• Develop and maintain documentation of customer interactions and issue resolutions.
• Analyze customer feedback and provide insights to enhance product performance.
• Stay up-to-date with industry trends and emerging technologies to improve product support.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.