Support Professional

Techno Teaching Info Solution; Kolkata District; On-site; INR 300,000 - 520,000; Full time

Job summary

Techno Teaching Info Solution in Kolkata seeks a customer support specialist to assist clients via phone, email, or chat. You will troubleshoot, resolve issues, and document resolutions to improve service quality.

Join a collaborative team and develop deep product knowledge, working with internal departments to implement effective solutions and maintain comprehensive support records for continual improvement.

Responsibilities

• Provide timely and effective support to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain documentation of support cases and resolutions.
• Analyze customer feedback to improve the overall quality of support.

Job description

• Provide timely and effective support to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain documentation of support cases and resolutions.
• Analyze customer feedback to improve the overall quality of support.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.