Technical Services Engineer

It World; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

It World in Hyderabad, India, is seeking a customer technical support specialist to handle inquiries via phone, email or chat and to troubleshoot issues promptly.

You will collaborate with internal teams to implement effective solutions, document knowledge articles, analyze feedback for product improvements, and stay current with new technologies and industry trends.

Qualifications

• Provide technical support experience or commitment to learn (optional)
• Excellent communication skills (oral and written)
• Ability to work with cross-functional teams
• Strong problem-solving and analytical abilities
• Documentation and knowledge base writing experience (preferred)
• Willingness to stay updated with new technologies and trends

Responsibilities

• Provide technical support to customers via phone, email or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products or services.
• Stay up-to-date with new technologies and industry trends.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products or services.
• Stay up-to-date with new technologies and industry trends.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.