Technical Solution Specialist

Kissflow; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading tech company in Chennai is seeking a highly skilled Technical Solution Specialist to provide top-level technical support to clients. The ideal candidate will possess a Bachelor's degree in Computer Science or Engineering and have a proven track record in troubleshooting complex software and hardware issues. Your responsibilities include resolving technical inquiries and collaborating with cross-functional teams. Join us to advance your career in a supportive environment with cutting-edge technology.

Qualifications

• Proven experience as a Technical Support Engineer or similar role.
• Ability to work in a fast-paced environment and prioritize tasks.
• Experience troubleshooting complex software and hardware issues.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to software.
• Collaborate with cross-functional teams to identify customer issues.

Skills

Problem-solving skills

Excellent communication skills

Attention to detail

Familiarity with helpdesk software

Familiarity with Excel functions

Education

Bachelor's degree in Computer Science, Engineering or related field

Tools

Helpdesk software

Ticketing systems

Remote desktop tools

Excel

APIs

Scripting languages

Job description

We are looking for a highly skilled Technical Solution Specialist to provide technical support to our customers. The ideal candidate should have strong technical skills and experience troubleshooting complex software and hardware issues. You will be responsible for resolving technical issues, answering customer inquiries, and providing technical support to our clients.

Responsibilities:

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to software.
• Collaborate with cross-functional teams to identify and resolve customer issues
• Document customer interactions and technical solutions in our ticketing system
• Participate in product testing and provide feedback to the development team
• Stay up-to-date with new technologies, products, and features

Required skills:

• Bachelor's degree in Computer Science, Engineering or a related field
• Proven experience as a Technical Support Engineer or similar role
• Strong problem-solving skills and attention to detail
• Data Model and Entity Relationship
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks
• Familiarity with helpdesk software, ticketing systems, and remote desktop tools
• Familiarity with Excel functions and formulas. (Must Have)
• Experience with APIs
• Familiarity with scripting languages is a plus