Technical Services Engineer

Eapro Global; Haridwar; On-site; INR 400,000 - 800,000; Full time

Job summary

EAPRO GLOBAL LIMITED in India seeks a Technical Services Engineer to deliver expert technical support to customers via phone, email, or chat. You will troubleshoot complex issues across our software and systems, collaborate with product and engineering teams, and contribute to knowledge base documentation.

The ideal candidate holds a Bachelor's degree in CS or Engineering, has at least two years of technical services experience, and can communicate clearly with customers and stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Engineering or related field.
• Minimum 2 years of experience in technical services and support.
• Strong understanding of technical concepts and software applications and systems.
• Excellent communication and interpersonal skills, with ability to work with customers and internal stakeholders.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to products and services.
• Collaborate with cross-functional teams to implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for product improvements.
• Participate in training to enhance technical skills.

Skills

Technical support

Troubleshooting

Communication

Problem solving

Documentation

Education

Bachelor's degree in Computer Science or Engineering

Job description

We are looking for a highly skilled and experienced Technical Services Engineer to join our team at EAPRO GLOBAL LIMITED. The ideal candidate will have a strong background in technical services and support, with excellent problem-solving skills and the ability to work effectively in a fast-paced environment.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to our products and services.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for product improvements.
• Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in technical services and support, with a minimum of 2 years of experience.
• Strong understanding of technical concepts and principles, including software applications and systems.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
• Ability to analyze complex problems and develop creative solutions.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.