Managed Services / Technical Support Professional

Decoding It Solutions; Gurugram District; On-site; INR 350,000 - 450,000; Full time

Job summary

Decoding It Solutions in Gurugram is looking for a proactive technical support specialist to assist clients via phone, email or chat. You will troubleshoot complex issues, monitor systems for uptime and collaborate with internal teams to resolve complaints.

The role emphasizes continuous learning, implementing process improvements, and staying current with new technologies to enhance customer satisfaction and service quality.

Responsibilities

• Provide top-notch technical support and assistance to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Monitor and maintain systems for optimal performance and uptime.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and implement process improvements to enhance customer satisfaction.
• Stay up-to-date with new technologies and trends in the industry.

Job description

• Provide top-notch technical support and assistance to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Monitor and maintain systems for optimal performance and uptime.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and implement process improvements to enhance customer satisfaction.
• Stay up-to-date with new technologies and trends in the industry.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.