Technical Service & Digital Sales Engineer

KiVitronics; Pune District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Valmet in Pune is seeking a Technical Service & Digital Sales Engineer to bridge digital service solutions with customers, providing on-site and remote support and promoting service offerings with a clear technical ROI.

The role focuses on migrating customer connections from Phenix cloud to the Valmet Performance Center, advancing remote support, training, Life Cycle agreements, and proactive engagement from a technical standpoint.

Qualifications

• Experience with Siemens automation platforms and programming.
• Ability to diagnose faults and perform machine commissioning.
• Strong communication and presentation skills in a technical-commercial context.

Responsibilities

• Provide technical support for migration of connections from Phenix cloud to newer versions.
• Coordinate with customers and internal stakeholders for smooth transitions.
• Promote remote and on-site service solutions and Life Cycle agreements.
• Drive digital sales and training programs from a technical perspective.

Job description

Technical Service & Digital Sales Engineer

The role acts as technical and commercial interface between digital service solutions, internal teams, and customers. While ensuring solid field and remote technical assistance, the candidate will leverage their engineering background to present, promote, and drive the sales of Valmet’s Service and Digital products. The initial focus will be the migration of customer connections from the Phenix cloud to the Valmet Performance Center, followed by proactive customer engagement to push remote support, training programs, and Life Cycle agreements from a technical perspective.

Technical & Digital Sales Promotion

• Service Portfolio Presentation: Actively present and propose Valmet’s comprehensive service offerings to customers, explaining the technical value and return on investment (ROI) of our solutions.
  
• Remote & On-Site Support Value: Promote advanced remote assistance solutions (Expert Online) and standard on-site field service interventions, showcasing how they minimize downtime.
  
• Training & E-Training Programs: Propose tailored classroom, on-site, and digital learning (e-training) solutions to customers to ensure their staff is fully qualified to maintain and operate the machinery safely and efficiently.
  
• Life Cycle Management: Educate customers on the Life Cycle concept, advocating for a shift from reactive troubleshooting to proactive maintenance through structured Service Agreements.
  

Digital Solutions Evolution & Customer Engagement

Initial Phase:

• Provide technical support for the migration of connections from Phenix cloud 2 to 3 version.
• Coordinate with customers and internal stakeholders to ensure a smooth transition.
• Validation of data connections and system functionality.
• Push on Digital Sales: Drive the adoption of new digital solutions from a technical standpoint during the migration phase.
• Push on Service Sales, technical at customer site, Training, Life Cycle agreements

Evolving Phase:

• Follow-up and commercial nurturing of Expert Online Agreements.
  
• Cooperate closely with Service Engineering, Technical Sales, and the Technical Office.
  

Requirements

Education: Degree in Automation Engineering, Software Engineering, Computer Engineering, or a similar technical field.

Technical Background: Background in Software Engineering with specific knowledge of Siemens environments and programming languages.

Industry Experience: Familiarity or experience with industrial systems, automation, or Industrial IT.

Key Responsibilities & Accountabilities

Must have skills-

• The candidate should have practical experience and hands-on knowledge of Siemens automation platforms, including TIA Portal,
  
• SIMOTION Scout,
  
• WinCC Flexible,
  
• Step 7,
  
• and SIMATIC Manager.
  
• Basic programming and troubleshooting skills are required,
  
• Ability to diagnose faults, modify software, perform machine commissioning activities,
  
• Provide technical support on industrial automation systems.
  
• Strong communication, presentation, and interpersonal skills; ability to interact confidently with customers in a technical-commercial context and present technical services as value-added solutions.