Service Engineer

Plugzmart; Delhi; On-site; INR 350,000 - 600,000; Full time

Job summary

Plugzmart incorporated seeks a skilled Field Service Engineer to join our technical team in Delhi. In this hands-on role you’ll install, commission, troubleshoot, and perform preventive maintenance of complex electrical and mechanical systems at client locations.

You’ll work closely with customers, interpret diagrams, and support R&D with field feedback. The ideal candidate has 2+ years of field service experience, strong electrical and mechanical skills, and willingness to travel up to 50–70%

Qualifications

• Diploma or associate/bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field.

Responsibilities

• Install, commission, and maintain electrical and mechanical systems at customer premises.
• Diagnose and resolve complex faults in wiring, control panels, and electrical systems using diagnostic tools and technical documentation.
• Interpret and apply wiring diagrams, schematics, and technical drawings to support accurate system setup, modifications, and repairs.
• Perform scheduled preventive maintenance to minimize unplanned downtime and extend equipment lifecycle.
• Assemble and modify control panels, fabricate cable harnesses, and execute precision crimping, soldering, and termination tasks.
• Maintain strict adherence to company SOPs, OSHA safety regulations, and industry standards (e.g., NFPA 70E, NEC).
• Deliver on-site customer training and responsive technical support—building confidence and satisfaction through clear, actionable guidance.
• Prepare comprehensive service reports documenting work performed, root‑cause analysis, resolutions, and recommendations for future improvements.
• Collaborate with R&D, design, and engineering teams to translate field feedback into product and system enhancements.
• Respond promptly to emergency breakdowns, prioritizing critical site visits based on business impact and safety risk.

Skills

Electrical wiring

Panel troubleshooting

PLC/HMI programming

Wiring diagrams

Schematic interpretation

Soldering

Crimping

Cable harnessing

Test equipment

Preventive maintenance

Automation systems

Safety protocols

Problem solving

Communication

Customer relation

Cross-functional teamwork

Multimeter

Oscilloscope

Insulation testers

Education

Diploma or associate/bachelor’s degree in Electrical Engineering

Tools

Multimeter

Oscilloscope

Insulation testers

Job description

About Us

We are a dynamic and innovative organization at the forefront of delivering advanced electrical and mechanical solutions across diverse industries. Our mission is to empower clients with reliable, high-performance systems—backed by expert engineering, responsive service, and a commitment to excellence. We foster a collaborative, safety-first culture where curiosity, accountability, and continuous improvement drive our success.

Role Summary

We are seeking a skilled and proactive Field Service Engineer to join our growing technical team. In this hands‑on role, you’ll be responsible for the installation, commissioning, troubleshooting, and preventive maintenance of complex electrical and mechanical systems at client locations. You’ll serve as a trusted technical partner—ensuring system reliability, safety, and optimal performance—while contributing valuable field insights to our R&D and engineering teams. This is an ideal opportunity for a detail‑oriented, customer‑focused technician who thrives in dynamic, fast‑paced environments and takes pride in delivering exceptional service.

Key Skills & Competencies

• Technical Expertise: Electrical wiring, control panel assembly & troubleshooting, PLC/HMI programming (e.g., Siemens, Allen‑Bradley), interpretation of wiring diagrams, schematics, and technical drawings
• Hands‑on Proficiency: Soldering, crimping, cable harnessing, use of test equipment (multimeter, oscilloscope)
• System Knowledge: Preventive maintenance, automation systems, safety protocols (OSHA, NFPA 70E), and industry standards
• Soft Skills: Strong problem‑solving & analytical thinking, clear communication (written & verbal), customer relationship management, and cross‑functional collaboration

Role Responsibilities

• Install, commission, and maintain electrical and mechanical systems at customer premises—ensuring accuracy, safety, and performance compliance.
• Diagnose and resolve complex faults in wiring, control panels, and electrical systems using diagnostic tools and technical documentation.
• Interpret and apply wiring diagrams, schematics, and technical drawings to support accurate system setup, modifications, and repairs.
• Perform scheduled preventive maintenance to minimize unplanned downtime and extend equipment lifecycle.
• Assemble and modify control panels, fabricate cable harnesses, and execute precision crimping, soldering, and termination tasks.
• Maintain strict adherence to company SOPs, OSHA safety regulations, and industry standards (e.g., NFPA 70E, NEC).
• Deliver on‑site customer training and responsive technical support—building confidence and satisfaction through clear, actionable guidance.
• Prepare comprehensive service reports documenting work performed, root‑cause analysis, resolutions, and recommendations for future improvements.
• Collaborate with R&D, design, and engineering teams to translate field feedback into product and system enhancements.
• Respond promptly to emergency breakdowns, prioritizing critical site visits based on business impact and safety risk.

Qualifications & Requirements

• Diploma or associate/bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum 2+ years of hands‑on experience in field service, installation, commissioning, or maintenance of industrial electrical/mechanical systems.
• Proven ability to read, interpret, and apply electrical schematics, wiring diagrams, and technical documentation.
• Experience working with PLCs (e.g., Siemens S7, Allen‑Bradley ControlLogix/CompactLogix), HMIs, and basic industrial automation systems.
• Strong practical skills in panel wiring, cable management, crimping, soldering, and using test equipment (multimeter, oscilloscope, insulation testers).
• Familiarity with workplace safety standards (e.g., OSHA, NFPA 70E) and internal compliance procedures.
• Effective communication and interpersonal skills—essential for engaging with clients, internal teams, and cross‑functional stakeholders.

Preferred Qualifications

• Certifications such as Certified Control Systems Technician (CCST), NETA ATS, or other industry‑recognized credentials.
• Experience with SCADA systems, industrial networking (Modbus, Ethernet/IP), or renewable energy integration (solar, battery storage).
• Familiarity with CAD tools (e.g., AutoCAD Electrical) for reviewing or annotating technical drawings.
• Experience supporting multi‑site operations with frequent travel (up to 50–70%, as needed).
• Proficiency with CMMS or field service management software (e.g., ServiceMax, Field Service Lightning).

What We Offer

[Add information regarding benefits and perks here]

Skills: mech design,soldering,sheet metal,customer,maintenance