Technical Sales support

PERSOL; Gurugram District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

PERSOL is seeking a role focused on sales and technical support for high-end research microscope systems. The candidate will drive lead generation, build long-term customer relationships, and represent the company at industry events with a data-driven approach to CRM and market feedback.

The ideal candidate has a technical background in materials science or related fields, with hands-on microscopy experience and strong communication skills to present solutions and train customers.

Qualifications

• Hands-on experience in Material Science applications.
• Experience in microscopy, imaging, surface analysis, electronics or semiconductor fields.
• Experience in customer-facing technical roles and product demonstrations.
• Ability to translate customer requirements into technical solutions.
• Strong presentation and communication skills.

Responsibilities

• Sell and support high-end research microscope systems.
• Lead generation with the general sales team for high-end systems.
• Build relationships with new customers and attend industry events.
• Achieve defined sales targets for high-end microscope products.
• Enter data accurately in CRM and track activity on accounts.
• Prepare materials for product launches and support tender processes.

Skills

Negotiation skills

Team collaboration

Achievement oriented

Communication skills

Customer service mindset

Presentation skills

Clear written communication

Education

Bachelor’s or higher in Engineering/Science

PhD preferred

Tools

CRM systems

MS Office

PowerPoint

Job description

Role & responsibilities

Responsible for the sales and support of a select group of High-End Research Microscopes Systems as defined by MIS Management.

• Working closely with the general sales team in High-end system leads generation.
• Research and build relationships with new customers.
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Achieving defined sales target in High-end research microscope system.
• Using knowledge of the market and competitors, identify and develop the companys unique selling propositions and differentiators.
• Ensure that data is accurately entered and managed within the companys CRM or other sales management system. Track and record activity on accounts
• KPI and Scorecard will be set yearly from the key responsibility above

Execute formal training program in conjunction with Sales Managers for the Sales team to ensure adequate knowledge of high-end research microscope products is achieved

• Support technical enquiries from customers when required
• Be first point of call for all enquiries from service department includingwarranty regarding high end research products.
• Applies significant knowledge of industry trends and developments to improve service for our customers
• Gather data on competitor products and activities
• Build and continue relationships with key accounts in conjunction with Sales and sales managers.
• Manage activities within budget and planned schedule
• Working with Sales managers and sales specialist and lead the process in high products related tenders
• Prepare materials for new product launches including file creation, literature, presentations, target industry listings, advertising, and promotions

Preferred candidate profile

Bachelors degree or higher in Engineering, Materials Science, Physics, Chemistry, or a related technical/scientific discipline

• PhD in a relevant scientific or engineering field is highly regarded, but not mandatory
• Candidates with a strong engineering or technical background and relevant hands-on experience in Material Science applications will also be considered
• Hands-on experience in Material Science, microscopy, imaging, surface analysis, semiconductor, electronics, or related industrial applications
• Experience in an Application Specialist, Field Application Scientist/Engineer, Technical Support, Product Specialist, or similar customer-facing technical role is preferred
• Experience in delivering product demonstrations, technical training, application support, and customer presentations
• Strong ability to understand customer applications and translate technical requirements into appropriate solutions
• Good communication and presentation skills, with the ability to work effectively with customers, sales teams, and cross-functional stakeholders
• Willingness to travel as required across the assigned territory

Key Skills / Core Competencies

• Ability to negotiate at all levels.
• Ability to work harmoniously in a team environment.
• Achievement oriented, tenacious and determination to succeed.

present logical and cohesive arguments.

• Ability to communicate at all levels and develop a work-related environment that is motivational in nature.
• A desire to deliver excellent service.
• Excellent verbal and written communication skills, especially the ability to present logical and cohesive arguments.
• Ability to travel extensively both nationally and internationally when required

Experience

• 1 to 5 years Experience in high end research microscopy systems and applications.

[e-mail]

www.persolindia.com