Technical Sales and Customer Service- East Region

Knorr Bremse; Kamrup Metropolitan, Sundargarh; On-site; INR 500,000 - 800,000; Full time

Job summary

Knorr Bremse in India seeks an on-site technical support engineer to assist sales processes and customer projects within an assigned unit.

You will handle installation, commissioning, maintenance and fault diagnosis of industrial systems, analyze customer setups, and support proposal activities with the sales team.

The role involves planning with customers, potentially guiding subcontractors, and delivering training online or on-site to ensure successful product integration.

Qualifications

• Bachelor's degree in engineering (Electrical, Electronics, Mechanical, Mechatronics, Instrumentation, or related).
• 4–8 years experience in installation, commissioning, maintenance, or technical support of industrial systems/equipment.
• Strong troubleshooting and diagnostic skills with ability to analyze technical issues and propose solutions.
• Experience in customer-facing roles with excellent communication and presentation skills.

Responsibilities

• Completes installation, maintenance and functional audit of products and/or systems.
• Analyzes customers' technical setup to better judge product integration.
• Supports proposal process at any stage as part of the sales team.
• Reviews task plans, drawings, and installation schematics; guides product test integration.
• Communicates with customers on planning for product integration scaling.
• May support completion of service contracts (planning, estimating labor and material costs).
• Determines priorities and schedules measures for improvement.
• Designs training programs for customers and delivers training online or onsite.
• May manage respective subcontractors.

Skills

Installation & commissioning

Maintenance

Technical support

Troubleshooting

Customer-facing communication

Presentation skills

Education

Bachelors in Electrical, Electronics, Mechanical, Mechatronics, Instrumentation

Job description

Performs on-site technical and operational support to sales processes and customer projects, for an assigned organization unit.

Role & responsibilities

• Completes installation, maintenance and functional audit of products and/or systems of similar nature.
• Analyzes customers technical setup in order better judge aspects of product integration.
• Completes technical analyses and supports proposal process at any stage, as part of the sales team.
• Performs the review of task plans, drawings, and installation schematics and provides guidance in the phase of product test integration.
• Communicate with customers on planning for up scaling product integration.
• May support completion of service contracts (i.e. planning and estimating labor categories, rates, material costs, etc.).
• Determines priorities and schedules measures for improvement.
• Designs training programs for customers and ensures training is delivered online or onsite.
• May manage respective subcontractors.

Preferred candidate profile

• Bachelors degree in Engineering (Electrical, Electronics, Mechanical, Mechatronics, Instrumentation, or related discipline).
• 4-8 years of experience in installation, commissioning, maintenance, or technical support of industrial systems/equipment.
• Strong troubleshooting and diagnostic skills with the ability to analyze technical issues and recommend solutions.
• Experience in customer-facing roles with excellent communication and presentation skills.