Senior Service Engineer

Avantor; Chandigarh; In loco; INR 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Avantor in Chandigarh is seeking a results-oriented Service Team Lead to drive a high-performing technical service group and deliver exceptional customer support. You will own service operations, guide engineers, and collaborate with cross-functional teams to improve service quality and revenue opportunities.

You will build strong customer relationships, mentor staff, and implement continuous improvement across the region while maintaining a fast-paced, matrixed environment.

Competenze

• Diploma or degree in Electronics, Electrical, Biomedical Engineering or related field.
• Minimum 2 years of experience in Technical Services, Field Service, or Equipment Maintenance.
• Strong troubleshooting and problem-solving capabilities.
• Proven ability to build trusted customer relationships and deliver service excellence.
• Leadership experience with coaching, mentoring, and developing service professionals.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Proficiency in MS Office, Workday, and other business applications.
• Ability to work in a fast-paced, matrix-driven environment.
• Strong organizational, planning, and time management skills.

Mansioni

• Lead, motivate, and develop a team of Service Engineers, fostering collaboration, accountability, and continuous learning.
• Act as the technical escalation point, ensuring timely resolution of customer issues and maintaining high service standards.
• Build long-term partnerships with customers through regular engagement and proactive support.
• Drive operational improvements, optimize service processes, and enhance team productivity.
• Oversee training, performance management, and career development initiatives to build a high-performing team.
• Promote company values while delivering measurable business impact through customer satisfaction, service quality, and revenue growth.
• Collaborate across functions, vendors, and regional teams to provide innovative solutions and ensure seamless service delivery.

Conoscenze

Leadership

Customer relationships

Technical troubleshooting

Communication

Stakeholder management

Team development

Time management

Strategic thinking

People coaching

Formazione

Diploma/Degree in Electronics, Electrical, Biomedical Engineering or related

Strumenti

MS Office

Workday

Descrizione del lavoro

Job Summary

Join us in leading a high-performing technical service team while delivering exceptional customer support and driving operational excellence. In this role, you will take ownership of service operations, provide expert technical guidance, strengthen customer relationships, and identify opportunities to grow service offerings and revenue. You will play a key role in ensuring service quality, customer satisfaction, and continuous improvement across the region.

Requirements

• Diploma/Degree in Electronics, Electrical, Biomedical Engineering or a related technical discipline.
• Minimum 2 years of experience in Technical Services, Field Service, or Equipment Maintenance.
• Strong technical troubleshooting and problem-solving capabilities.
• Proven ability to build trusted customer relationships and deliver service excellence.
• Leadership experience with the ability to coach, mentor, and develop service professionals.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Proficiency in MS Office, Workday, and other relevant business applications.
• Ability to work effectively in a fast-paced, matrix-driven environment.
• Strong organizational, planning, and time management skills.

Responsibilities

• Lead, motivate, and develop a team of Service Engineers, fostering a culture of collaboration, accountability, and continuous learning.
• Act as the technical escalation point, ensuring timely resolution of customer issues and maintaining high service standards.
• Build long-term partnerships with customers through regular engagement and proactive support.
• Drive operational improvements, optimize service processes, and enhance team productivity.
• Oversee training, performance management, and career development initiatives to build a high-performing team.
• Promote company values while delivering measurable business impact through customer satisfaction, service quality, and revenue growth.
• Collaborate across functions, vendors, and regional teams to provide innovative solutions and ensure seamless service delivery.