Technical Process Specialist

Infosys BPM; Hyderabad; On-site; INR 400,000 - 700,000; Full time

Job summary

Infosys BPM in Hyderabad is seeking a customer-focused specialist to handle inbound phone and chat interactions, identify customer needs, and guide them toward the next best action.

The role emphasizes sales through understanding benefits of Microsoft hardware and software, overcoming objections, and scheduling follow-ups to close deals, while collecting feedback for continuous improvement.

Qualifications

• BTech degree required.
• Experience in customer-facing roles is a plus.

Responsibilities

• Handle inbound phone and chat interactions confidently and collaboratively.
• Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
• Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
• Schedule follow-ups based on purchase intent and agree clear next steps with customers.
• Capture Voice of Customer and Voice of Business feedback for continuous improvement.

Skills

Communication skills

Negotiation

Customer empathy

Sales ability

Education

BTech

Job description

Roles Responsibilities

• Handle inbound phone and chat interactions confidently and collaboratively.
  
• Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.
  
• Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.
  
• Schedule follow-ups based on purchase intent and agree clear next steps with customers.
  
• Capture Voice of Customer and Voice of Business feedback for continuous improvement.
  

Educational Requirement

BTech

Service Line

BPO COO Office