Operations Customer Expert

TP; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

TP in Chennai is seeking a customer support professional to manage and resolve complex complaints, provide expert guidance on products via phone, email, or chat, and collaborate with internal teams to improve operations. The role emphasizes strong communication, problem-solving, and teamwork, with opportunities to develop product knowledge and contribute to customer satisfaction.

The position requires a customer-centric mindset, attention to detail, and the ability to work under pressure in a

Qualifications

• Proven experience in a BPO/Call Centre environment.
• Excellent communication and problem-solving skills, with the ability to work under pressure.
• Strong analytical and critical thinking skills, with attention to detail.
• Ability to work collaboratively as part of a team, focusing on customer-centric solutions.
• Familiarity with industry-specific software and technology is an asset.
• Strong time management and organizational skills, with the ability to prioritize tasks effectively.

Responsibilities

• Manage and resolve complex customer complaints professionally and courteously.
• Provide expert guidance on products and services to customers via phone, email, or chat.
• Collaborate with internal teams to enhance operational efficiency and customer satisfaction.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Develop and maintain thorough knowledge of company products and services.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Communication

Problem solving

Teamwork

Analytical thinking

Attention to detail

Time management

Organizational skills

Industry software

Tools

CRM software

Job description

Roles and Responsibility

• Manage and resolve complex customer complaints professionally and courteously.
• Provide expert guidance on products and services to customers via phone, email, or chat.
• Collaborate with internal teams to enhance operational efficiency and customer satisfaction.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Develop and maintain thorough knowledge of company products and services.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in a BPO/Call Centre environment, preferably in a customer-facing role.
• Excellent communication and problem-solving skills, with the ability to work under pressure.
• Strong analytical and critical thinking skills, with attention to detail.
• Ability to work collaboratively as part of a team, focusing on customer-centric solutions.
• Familiarity with industry-specific software and technology is an asset.
• Strong time management and organizational skills, with the ability to prioritize tasks effectively.