Voice Process Executive

Genxlead; Chennai District; On-site; INR 180,000 - 300,000; Full time

Job summary

Genxlead in Chennai, India, is seeking a Customer Support Executive to handle inquiries via phone, email, or chat and provide accurate information about products and services. You will resolve issues promptly while maintaining detailed records in the CRM system.

The role requires fluent Hindi communication and basic computer skills, with opportunities to escalate complex issues to senior staff in a fast-paced BPO environment. On-site in Chennai.

Qualifications

• 0-10 years of experience in BPO/Call Centre environment.
• Excellent communication skills in Hindi language (spoken).
• Basic knowledge of computer applications such as MS Office.

Responsibilities

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Escalate complex issues to senior team members when necessary to ensure prompt resolution.

Skills

Customer support

Hindi communication

Tools

CRM software

MS Office

Job description

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Escalate complex issues to senior team members when necessary to ensure prompt resolution.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-10 years of experience in BPO/Call Centre environment.
• Excellent communication skills in Hindi language (spoken).
• Basic knowledge of computer applications such as MS Office.