Senior Technical Process Executive

Infosys BPM; Pune District; On-site; INR 450,000 - 700,000; Full time

Job summary

Infosys BPM in Pune, Maharashtra, invites applications for a role focused on analyzing, designing, and implementing business and technical processes to boost efficiency and productivity.

Identify bottlenecks, monitor changes, ensure compliance, and provide front-line support for VPN, O365, AD, and cloud services, using ServiceNow, Remedy, or Control-M to track issues.

This role requires strong problem-solving skills and teamwork in a fast-paced BPO setting.

Qualifications

• Analyze, design, and implement business and technical processes to improve efficiency and productivity.
• Identify bottlenecks, inefficiencies, and areas for improvement, and propose actionable solutions.
• Monitor and measure the effectiveness of process changes, making adjustments as needed.
• Ensure compliance with industry standards, organizational policies, and regulatory requirements.
• Provide front-line support for technical issues, including VPN, drivers, O365, Active Directory, and cloud computing-related queries.
• Utilize ticketing tools such as ServiceNow, Remedy, or Control-M to track and resolve client or internal issues.
• Troubleshoot and resolve problems independently, ensuring timely and thorough solutions.

Responsibilities

• Analyze, design, and implement business and technical processes to improve efficiency and productivity.
• Identify bottlenecks, inefficiencies, and areas for improvement, and propose actionable solutions.
• Monitor and measure the effectiveness of process changes, making adjustments as needed.
• Ensure compliance with industry standards, organizational policies, and regulatory requirements.
• Provide front-line support for technical issues, including VPN, drivers, O365, Active Directory, and cloud computing-related queries.
• Utilize ticketing tools such as ServiceNow, Remedy, or Control-M to track and resolve client or internal issues.
• Troubleshoot and resolve problems independently, ensuring timely and thorough solutions.

Skills

Process analysis

Process design

Process improvement

Troubleshooting

Problem solving

Education

Graduate

Job description

Roles Responsibilities

• Analyze, design, and implement business and technical processes to improve efficiency and productivity.
• Identify bottlenecks, inefficiencies, and areas for improvement, and propose actionable solutions.
• Monitor and measure the effectiveness of process changes, making adjustments as needed.
• Ensure compliance with industry standards, organizational policies, and regulatory requirements.
• Provide front-line support for technical issues, including VPN, drivers, O365, Active Directory, and cloud computing-related queries.
• Utilize ticketing tools such as ServiceNow, Remedy, or Control-M to track and resolve client or internal issues.
• Troubleshoot and resolve problems independently, ensuring timely and thorough solutions.

Educational Requirement

Graduate

Service Line

BPO Service Line