Customer Support Specialist

ODH DEVELOPERS PRIVATE LIMITED; Baloda Bazar; On-site; INR 300,000 - 500,000; Full time

Job summary

ODH DEVELOPERS PRIVATE LIMITED in Baloda Bazar is seeking a Customer Support Specialist to assist customers with technical problems related to products and services.

The ideal candidate will have excellent communication skills and familiarity with help desk software, ensuring timely responses to customer queries and problem resolution. You will play a key role in establishing the company's reputation for excellent customer support.

Qualifications

• Experience in customer service or support roles.
• Ability to analyze and report on product malfunctions.

Responsibilities

• Respond to customer queries in a timely manner.
• Identify customer needs and help them use specific features.
• Monitor customer complaints on social media.

Skills

Excellent communication skills

Familiarity with help desk software

Job description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities