Tech Specialist - Service Desk

Microland; Gurugram District; On-site; INR 350,000 - 500,000; Full time

Job summary

Microland Limited is seeking a customer-focused technical support specialist in Gurugram to assist customers via phone, email, or chat.

You will troubleshoot and resolve complex issues, document solutions, and collaborate with internal teams to improve service quality. This role emphasizes strong communication, analytical skills, and the ability to work in a fast-paced environment.

Qualifications

• Strong understanding of technology and software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience working in a service desk or technical support role.
• Familiarity with helpdesk software and ticketing systems.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to document solutions to common issues.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance technical skills and knowledge.

Skills

Technical understanding

Communication skills

Problem solving

Prioritization

Service desk experience

Troubleshooting

Tools

Helpdesk software

Ticketing systems

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to document solutions to common issues.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

• Strong understanding of technology and software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience working in a service desk or technical support role.
• Familiarity with helpdesk software and ticketing systems.
• Company name: Microland Limited.
• Industry: Any industry.