Freshers hiring : International Voice & Chat Support : Gurgaon

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 280,000 - 369,000; Full time

Benefits offered by this job

Salary up to 3.69 LPA (in hand: 26k)

Cab allowances

Provident Fund/ESI/Gratuity

Career progression opportunities

Performance incentives

Gurugram/Noida locations

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon is hiring freshers for International Voice & Chat Support roles. You will handle international customers via calls and live chat, delivering prompt, courteous service and resolving queries to satisfaction.

The role requires clear English communication, basic computer skills, and a willingness to work in rotational shifts including night shifts at the Gurgaon office. Strong multitasking and problem-solving abilities are valued.

Qualifications

• Freshers are welcome to apply.
• Good verbal and written communication skills in English.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle international customer queries through voice calls and live chat.
• Provide accurate information regarding products, services, and customer concerns.
• Resolve customer complaints and queries professionally within defined timelines.
• Maintain high standards of customer satisfaction and service quality.
• Communicate effectively with international customers in English.
• Maintain accurate records of customer interactions in the CRM system.

Skills

English communication

Typing speed

Customer service mindset

Multitasking

Problem solving

Job description

We are hiring enthusiastic and customer-focused freshers for International Voice & Chat Support roles in Gurgaon. Candidates will handle international customers through calls and live chat, ensuring excellent customer service and timely resolution of queries.

Role & responsibilities

• Handle international customer queries through voice calls and live chat.
• Provide accurate information regarding products, services, and customer concerns.
• Resolve customer complaints and queries professionally within defined timelines.
• Maintain high standards of customer satisfaction and service quality.
• Communicate effectively with international customers in English.
• Follow company policies, standard operating procedures (SOPs), and quality guidelines.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate department whenever required.
• Achieve assigned performance targets related to quality, productivity, and customer satisfaction.
• Work collaboratively with team members to ensure smooth customer service operations.

Preferred candidate profile

• Freshers are welcome to apply.
• Good verbal and written communication skills in English.
• Basic computer knowledge and typing skills.
• Customer-oriented attitude with good problem-solving abilities.
• Willingness to work in rotational shifts, including night shifts, as per business requirements.
• Candidates must be comfortable working from the Gurgaon office.
• Excellent English communication skills.
• Active listening and interpersonal skills.
• Customer handling and query resolution.
• Basic computer proficiency.
• Ability to multitask and work in a fast-paced environment.

Perks & Benefits

• Attractive Salary Package: Salary up to 3.69 LPA.
• Fresher Salary upto 26k in hand, depending on interview rounds.
• Career Growth Opportunities: Opportunities for career progression into Senior Customer Support, Quality Analyst (QA), Trainer, Team Leader, and other leadership roles, based on performance and business requirements.
• Performance-Based Incentives: Eligible employees may receive performance-linked incentives as per company policy.
• Employee Benefits: Benefits such as Provident Fund (PF), Employee State Insurance (ESI), gratuity, and other statutory benefits, wherever applicable.
• Work Environment: Professional and collaborative workplace with opportunities to learn and grow.
• Cab Allowances: Both side cabs or 4k allowance
• Convenient Work Locations: Job opportunities available in Gurugram and Noida.