Technical Customer Support Executive : Salary upto 4.18 LPA : GGN

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 376,000 - 460,000; Full time

Benefits offered by this job

5 days working

Cab reimbursement up to 4k

Training and career growth

Job summary

WSNE Consulting Pvt. Ltd. in Gurugram is seeking Technical Customer Support Executives for its voice-based support process.

The ideal candidate will have strong communication skills, basic technical troubleshooting knowledge, and the ability to resolve customer queries efficiently over calls. Responsibilities include handling customer calls, providing technical assistance, troubleshooting basic issues, guiding customers through steps, maintaining records, and escalating complex problems as

Qualifications

• Grad Fresher or with 1+ year of experience in Technical Support / Telecom / Customer Support / Voice Process.
• Excellent verbal communication skills required by the process.
• Good listening and problem-solving skills.
• Basic understanding of technical/telecom troubleshooting.
• Comfortable handling customer interactions through voice.
• Willingness to work in rotational shifts.

Responsibilities

• Handle customer calls and provide technical assistance.
• Understand customer issues and provide accurate resolutions within defined timelines.
• Troubleshoot basic technical and telecom-related issues.
• Guide customers through step-by-step troubleshooting procedures.
• Create and update customer records, complaints, and service requests.
• Escalate complex technical issues to the appropriate team.
• Maintain high standards of customer service and call quality.
• Achieve defined targets related to customer satisfaction, quality, productivity, and adherence.
• Follow company processes, policies, and quality guidelines.
• Ensure professional and effective communication with customers.

Skills

Communication skills

Technical troubleshooting

Voice process

Customer service

Education

Graduation

Job description

We are hiring Technical Customer Support Executives for our voice-based customer support process in Gurgaon. The ideal candidate should have strong communication skills, basic technical troubleshooting knowledge, and the ability to resolve customer queries efficiently over calls

Role & responsibilities

• Handle customer calls and provide technical assistance.
• Understand customer issues and provide accurate resolutions within defined timelines.
• Troubleshoot basic technical and telecom-related issues.
• Guide customers through step-by-step troubleshooting procedures.
• Create and update customer records, complaints, and service requests.
• Escalate complex technical issues to the appropriate team.
• Maintain high standards of customer service and call quality.
• Achieve defined targets related to customer satisfaction, quality, productivity, and adherence.
• Follow company processes, policies, and quality guidelines.
• Ensure professional and effective communication with customers.

Preferred candidate profile

• Grad Fresher or with 1+ year of experience in Technical Support / Telecom / Customer Support / Voice Process.
• Excellent verbal communication skills required by the process.
• Good listening and problem-solving skills.
• Basic understanding of technical/telecom troubleshooting.
• Comfortable handling customer interactions through voice.
• Candidates should be customer-focused and capable of handling difficult customer situations professionally.
• Willingness to work in rotational shifts.
• Candidates should be comfortable working from the Gurgaon/Gurugram location.

Compensation & Benefits

• CTC: Up to 4.18 LPA
• 21k to 27k /month in-hand salary
• MIV: 3500 as applicable for fresher & experience
• 5 days working
• Both side cabs/ Reimbursement upto 4k
• Attractive salary structure and growth opportunities.
• Performance-based incentives, as applicable.
• Opportunity to work with a reputed organization in the technical/telecom support domain.
• Career growth and internal job opportunities.
• Training and development support.
• Employee benefits as per company policy.