Technical Customer Engineer II

Nordson Corporation; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Nordson Corporation in India seeks a Field Service Engineer to install, maintain, troubleshoot, and repair equipment at customer sites, and to provide hands-on training. The ideal candidate will have a bachelor’s degree in electrical, mechanical, electronics, or mechatronics and at least 1 year of experience, with strong problem-solving and customer-focused skills.

The role requires independence and a proactive approach to support the sales team and customers throughout the sales process.

Qualifications

• Bachelor's degree in Electrical/Mechanical/Electronics/Mechatronics or related field
• 1 year of experience preferred (or as stated)

Responsibilities

• Provide technical support to sales team and customers during the sales process
• Install, maintain, troubleshoot, diagnose, and repair equipment at customer sites
• Conduct training and ensure optimal use of products by customers

Skills

Customer service

Field service

Troubleshooting

Product demonstrations

Independent work

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electronics Engineering

Bachelor's degree in Mechatronics

Job description

Job Description:

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.

We are seeking a motivated and customer-focused Field Service Engineer to install, maintain, troubleshoot, conduct training and repair equipment at customer sites. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to provide outstanding customer support while working independently in the field. Qualification bachelor's degree in electrical engineering, Mechanical Engineering, Electronics, Mechatronics, or a related field with 1 years of experience.