Field Technical Expert

Mahindra And Mahindra Ltd.; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mahindra And Mahindra Ltd. is seeking a Field Technical Expert to provide advanced technical support, troubleshoot complex issues, and bridge between customers, field operations, engineering, and quality teams. The role includes field visits, product evaluations, and delivering technical training.

The candidate will work with cross-functional teams to ensure optimal product performance and customer satisfaction, with responsibilities spanning diagnostics, audits, and technical reporting.

Qualifications

• 5-10 years in technical services, field engineering, product support or related areas.
• Strong troubleshooting and root cause analysis experience.
• Experience interacting with customers and cross-functional teams.
• Bachelor's degree in a related engineering field; master's degree preferred.

Responsibilities

• Diagnose and resolve complex technical issues at customer sites.
• Perform root cause analysis and recommend corrective actions.
• Provide expert guidance to service engineers and customers.
• Support product performance evaluations and technical problem resolution.
• Visit customer locations for inspections, audits, and evaluations.
• Monitor product performance and identify improvement opportunities.
• Deliver technical presentations, training, and demonstrations.
• Build strong customer relationships through proactive support.
• Collaborate with Quality, Engineering, and Manufacturing to address issues.
• Prepare detailed service and investigation reports, and maintain records.

Skills

Troubleshooting

Root Cause Analysis

Customer Interaction

Field Service

Technical Reporting

Education

Bachelor's Degree in Mechanical Engineering

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Electronics Engineering

Bachelor's Degree in Automotive Engineering

Master's Degree (preferred)

Job description

Select how often (in days) to receive an alert:

The Field Technical Expert is responsible for providing advanced technical support, troubleshooting complex product or equipment issues, conducting field investigations, and supporting customers and internal teams to ensure optimal product performance and customer satisfaction. The role acts as a bridge between customers, field operations, engineering, and quality teams.

Key Responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve complex technical issues related to products, equipment, or systems at customer sites.
• Conduct root cause analysis (RCA) and recommend corrective and preventive actions.
• Provide expert-level guidance to service engineers, technicians, and customers.
• Support product performance evaluations and technical problem resolution.

Field Operations

• Visit customer locations to inspect, analyze, and resolve technical concerns.
• Perform technical audits, assessments, and product evaluations.
• Monitor product performance and identify improvement opportunities.
• Ensure timely closure of technical complaints and field issues.

Customer Management

• Serve as the primary technical point of contact for key customers.
• Deliver technical presentations, training programs, and product demonstrations.
• Build strong customer relationships through proactive technical support.
• Support customer acceptance and implementation of technical solutions.

Quality & Continuous Improvement

• Collaborate with Quality, Engineering, and Manufacturing teams to address recurring issues.
• Analyze field data and prepare technical reports.
• Recommend product design, process, or quality improvements.
• Support warranty analysis and failure investigations.

Documentation & Reporting

• Prepare detailed service reports, investigation reports, and technical documentation.
• Maintain records of customer visits, technical issues, and corrective actions.
• Share technical knowledge and best practices across teams

Preferred Industries

Education Qualification

Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automotive Engineering, or related field.

Master's Degree preferred (optional).

General Experience

5-10 years of experience in technical services, field engineering, product support, or related areas.Strong experience in troubleshooting and root cause analysis.Experience interacting with customers and cross-functional teams

Critical Experience

System Generated Core Skills

System Generated Secondary Skills