Technical Consultant - ServiceNow (Permanent)

Fujitsu; Kolkata District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Fujitsu in India is seeking a seasoned ServiceNow HRSD Technical Consultant to lead end-to-end engagements for large clients. You will run workshops, gather requirements and translate them into solid technical solutions, while coaching developers.

The role requires 5+ years of HRSD implementation and ServiceNow design experience, CMDB integrations, and experience with Workday, Oracle HCM, and SuccessFactors. A strong ITIL background and excellent communication are essential.

Qualifications

• 5+ years of HRSD implementation experience.
• Minimum 5 years of ServiceNow design and development experience.
• Two full lifecycle ServiceNow implementations as lead consultant.
• ITIL knowledge and strong communication skills.
• Certifications listed above or equivalent.

Responsibilities

• Lead ServiceNow HRSD engagements end-to-end, including workshops and requirements gathering.
• Define business problems and craft technical solutions for client sign-off.
• Execute technical solutions as a ServiceNow lead and SME.
• Coach and advise junior developers and teammates.
• Communicate complex concepts in clear business terms.

Skills

Leadership

Stakeholder management

Analytical thinking

Mentoring

Education

Any Graduate

Any Postgraduate

ITIL v3 Certification

ServiceNow System Administrator Certification

Certified Implementation Specialist

Tools

ServiceNow HRSD

Case Management

Knowledge Management

Portal Scripting

Custom Widgets

Employee Document Management

Enterprise Onboarding

Workday Integrations

Oracle HCM Integrations

SuccessFactors

Kronos

Chat Virtual Agent

Job description

Role and Accountabilities:

This will suit an experienced ServiceNow professional with a successful recent track record

The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization

Candidates will be experienced in leading ServiceNow for 3 to 5 years engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: 1to 2 years' Experience with HRSD Implementation Basically run workshops, gather requirements etc

Experience with CMDB Integration

Expertise and delivery for ServiceNow based consulting initiatives

Define business problems/opportunities with constraints, goals, budgets and timelines Communicates technical problems and solutions to both technical and non-technical audiences Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions

Document and gain acceptance/ approvals of selected final solutions Execute technical solutions in capacity as a ServiceNow lead, subject matter expert

Coach and advise other Developers Key Skills: Hands-on experience in the following ServiceNow HRSD applications/features: Case Management Knowledge management Portal scripting and custom widgets Employee Document Management Enterprise Onboarding Transitions 3rd party Integrations like Workday, Oracle HCM, SuccessFactors, Kronos Group etc Chat Virtual Agent

Qualifications Experience Requirements: Should have 5 years of experience with HRSD Implementation experience Minimum of 5 years of ServiceNow design and development experience developing ServiceNow solutions and technical design documents from business requirements At least two full lifecycle ServiceNow implementations in the role of a lead consultant Enterprise/large Service Management implementation experience Programming expertise in Java, JavaScript or other functional programming languages Demonstrated understanding of ITIL practices Certifications ServiceNow certifications Service Now System Administrator, Certified Implementation Specialist is must ITIL v3 certification Excellent analytical and problemsolving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience demonstrated leadership abilities.Nice to have: HRSD certification.

Role:

Technical Consultant

Industry Type:

IT Services & Consulting

Department:

Consulting

Employment Type:

Full Time, Permanent

Role Category:

IT Consulting

Education

UG: Any Graduate

PG: Any Postgraduate .