ServiceNow - Technical Architect

NTT DATA BUSINESS SOLUTIONS; New Delhi; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Delhi seeks a ServiceNow - Technical Architect to lead advisory engagements and oversee platform implementation across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.

The role requires deep knowledge of ServiceNow architecture, scripting and integrations, plus hands-on experience across multiple modules and governance design. Strong client-facing and proposal-writing skills are essential.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• 3+ years in advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
• Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.
• Mandatory Certifications: CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2+], PMP or equivalent, ITIL Foundation

Responsibilities

• Lead client engagements to assess ServiceNow capabilities and define future-state strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements and drive consensus on designs and implementations.
• Map client needs to ServiceNow capabilities and identify opportunities for automation.

Skills

ServiceNow

Architecture

Scripting

Workshops

Client Engagement

Tools

Qualys

Tenable

SCCM

JAMF

Job description

Job Summary

We are currently seeking a ServiceNow - Technical Architect to join our team in Delhi, Delhi (IN-DL), India (IN).

Key Responsibilities

• Advisory Strategic Consulting
  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • Develop platform roadmaps aligned with business goals and technical priorities.
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
  • Design and implement governance models, KPIs, and process improvement frameworks.
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
  • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Technical Implementation Platform Expertise
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
  • Perform health scans, technical debt analysis, and platform scalability assessments.
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
  • Ensure platform conformance to best practices and licensing strategies.
• Proposal SOW Development
  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
  • Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery. 3+ Years
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. 3+ Years
• Experience in proposal writing, SOW creation, and client presentations. 2+ Years
• Demonstrated ability to lead client workshops and translate business processes into technical solutions. 2+ Years
• Mandatory Certifications by Level
  • Senior ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
  • Excellent communication and stakeholder engagement skills.