ServiceNow - Technical Consultant Intermediate

NTT DATA BUSINESS SOLUTIONS; New Delhi; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in New Delhi, India, is seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform. Location: Delhi, India.

Remote / On-site (as required). The candidate will lead design, development, and deployment across ITSM, ITOM, HRSD, CSM, and

Qualifications

• 5+ years hands-on ServiceNow development and administration.
• Proven enterprise implementations experience.
• Bachelor's or Master's in CS/IT or related field.
• Certifications: CSA/CIS/CAD and related levels as described in job post.

Responsibilities

• Lead design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Architect scalable ServiceNow solutions with stakeholders.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs and MID Servers.
• Conduct code reviews, performance tuning, and ensure security/compliance standards.
• Stay current with ServiceNow releases and propose platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Skills

ServiceNow architecture

JavaScript

GlideScript

Flow Designer

DevOps

Agile methodologies

Communication

Stakeholder management

Education

Bachelor's or Master's in CS/IT or related field

Tools

REST APIs

SOAP APIs

MID Server

ServiceNow Studio

Flow Designer

Job description

Job Summary

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Location: Delhi, India. Remote / On-site (as required)

Job Type: Full-Time

Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Required Qualifications

• Bachelors or Masters degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments. - 2+ Years

Certifications (Required/Preferred)

• Required:
• Junior CSA and at least 1 CIS-(any) and CAD
• Intermediate CSA and at least 2 CIS-(any) and CAD
• Senior CAS and at least 3 CIS(Any) and CAD

Skills Competencies

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.