Service Now Technical Consultant

VARITE INC; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

VARITE INC is seeking a Senior ServiceNow Technical Consultant in Bengaluru, Karnataka. The role involves leading high-quality ServiceNow implementations, providing technical mentorship, and ensuring customer satisfaction.

The ideal candidate should have over 8 years of experience in the ServiceNow ecosystem, strong technical leadership capabilities, and familiarity with Agile and Waterfall methodologies. The position requires excellent communication and customer-facing skills.

Qualifications

• Over 8 years of experience in similar roles within the ServiceNow ecosystem.
• Proven knowledge and experience in multiple areas of the ServiceNow platform.
• Ability to manage customer expectations and facilitate meetings.

Responsibilities

• Deliver high quality ServiceNow implementations based on business process requirements.
• Lead technical designs and mentor junior team members.
• Participate in system testing and UAT processes.

Skills

Technical design authority

ServiceNow platform knowledge

Agile and Waterfall project experience

Customer-facing skills

Mentoring junior team members

Education

BE / BTech in Computer Science or related disciple

Tools

ServiceNow

Development tools

Job description

Job Title : Senior ServiceNow Technical Consultant

Experience Required : 8+ Years

Work Mode: WFO

Position Type: Permanent

Notice Period: Immediate to 15 Days

Company Name: VARITE INDIA PRIVATE LIMITED

Client: A British multinational that provides information technology services to public- and private‑sector customers. It is a UK company based in Hatfield, Hertfordshire. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

Key Accountabilities and Responsibilities

• Delivering high quality ServiceNow implementations based on business process requirements
• Ensuring adherence to coding and design standards, and providing technical hand‑over documentation
• Peer reviewing the work of others
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations
• Increasing application operating efficiency and adapting to new requirements, as necessary
• Keep up to date with current and future market developments, technologies, product and strategies

According to experience

• Provide technical design authority and mentor more junior members of the team
• Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
• Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
• Assisting with system testing and UAT
• Contribute to the development of technical procedures and standards
• Escalate issues in line with company processes to ensure customer demands are met
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer
• Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements
• Regularly updates his/her technical knowledge by participating in internal and external training and certifications
• Achievement of customer satisfaction targets
• Effective delivery of quality solutions using company's methodologies and standards
• Successful handover of technology to internal or customer support function
• Enhancement of company's services reputation with customers, vendors, partners & internal audience
• Participates in team meetings, internal communities, and other knowledge sharing activities
• Attain and retain ServiceNow Certifications and partner accreditations

Skills and Experience

• Responsible for technically leading implementations, providing technical design lead and mentoring junior members of the team
• Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques
• Over 7 years of experience in similar roles within the ServiceNow ecosystem
• Ability to provide technical leadership and support to Process Consultants
• Software Development Lifecycle experience in Agile and Waterfall projects
• Open and friendly personality, with ability to be customer facing
• Be self‑managing and capable of working alone or as part of a team
• Be capable of working with customers and managing their expectations
• Ability to input into technical solution designs and provide input into bid, project and technical documents
• Uses active listening skills and probing techniques to understand the priorities and concerns of others

Education and Qualifications

• BE / BTech in Computer Science or related disciple

ServiceNow Certifications

• ServiceNow Certified Implementation Specialist in ITSM and other areas

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.