Senior Technical Consultant – ServiceNow

TECEZE; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

TECEZE is seeking a Senior Technical Consultant to design, configure, develop, integrate, and implement ServiceNow solutions for clients in Mumbai. You will work directly with customers, lead technical delivery, and run functional design workshops to translate requirements into robust systems.

The role requires hands-on ServiceNow development, strong ITSM/ITIL knowledge, and experience leading small cross-functional teams.

Qualifications

• Bachelor's degree in computer science or related discipline.
• Strong hands-on ServiceNow development and implementation experience.
• Experience with ITSM/ITIL processes, metrics and KPIs.
• Experience leading small technical or cross-functional teams.
• Experience in integrations using Web Services, SOAP, Email, MID Server, and plugins.
• Excellent communication and customer-facing skills.

Responsibilities

• Design, configure, develop, integrate, and implement ServiceNow solutions.
• Lead technical delivery and workshops with customers.
• Create design specifications based on out-of-the-box ServiceNow capabilities.
• Oversee end-to-end delivery: design, configuration, development, testing, deployment.
• Develop and manage integrations using Web Services, SOAP, Email, MID Server, plugins.
• Collaborate with Pre-Sales and Technical Architecture teams.
• Prepare technical and customer-facing documentation.
• Work with customers and internal teams through implementation lifecycle.
• Provide technical leadership to small teams.
• Analyze complex problems and develop scalable solutions.

Skills

ServiceNow

ITSM ITIL

Scripting

Integrations

Technical leadership

Education

Bachelor’s degree in CS/Engineering/MIS

Tools

Web Services

SOAP

Email

MID Server

Plugins

LDAP

VPN

SSL

Job description

The Senior Technical Consultant will be responsible for designing, configuring, developing, integrating, and implementing ServiceNow solutions. The role involves working directly with customers, leading technical delivery, conducting functional design workshops, and supporting successful end-to-end solution implementation.

The ideal candidate should have strong hands-on ServiceNow experience, excellent knowledge of ITSM/ITIL processes, scripting, integrations, and enterprise technologies, along with the ability to lead small technical or cross-functional teams.

• Work closely with customers to understand, analyze, and translate business requirements into effective ServiceNow solutions
• Lead and facilitate functional and technical design workshops
• Create detailed solution and design specifications based on out-of-the-box ServiceNow capabilities and customer requirements
• Lead end-to-end technical delivery including solution design, configuration, development, testing, deployment, and implementation
• Develop and manage integrations using Web Services, SOAP, Email, MID Server, plugins, and other integration mechanisms
• Apply strong knowledge of IT Service Management (ITSM) and ITIL processes, metrics, and KPIs
• Provide technical leadership and direction to small technical or cross-functional teams
• Collaborate with Pre-Sales and Technical Architecture teams on client presentations, workshops, solution discussions, and technical proposals
• Analyze complex technical/business challenges and develop creative, scalable solutions
• Prepare clear and structured technical, functional, and customer-facing documentation
• Work with customers and internal teams throughout the implementation lifecycle to ensure successful delivery.

Primary ServiceNow Focus Areas

Candidates should have strong expertise in one or more of the following areas:

• Integrated Risk Management (IRM)
• Governance, Risk & Compliance (GRC)

Additional Technology Exposure

Experience with the following technologies/platforms will be an advantage:

• Bachelor’s degree in computer science, Engineering, Management Information Systems, or a related discipline.

• Strong hands-on ServiceNow development and implementation experience
• Strong understanding of ITSM / ITIL processes, metrics, and KPIs
• Experience developing ServiceNow integrations using Web Services, SOAP, Email, MID Server, and plugins
• Good understanding of enterprise technologies such as LDAP, VPN, SSL, and infrastructure concepts
• Experience in technical leadership / guiding small teams
• Strong analytical, problem-solving, communication, and customer-facing skills
• Ability to create high-quality technical and customer-facing documentation

Experience in 3 or more of the following ServiceNow product lines is preferred: