Technical Business Analyst

American Express Global Business Travel; India; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Health insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Job summary

American Express Global Business Travel (Amex GBT) is seeking a results-oriented Release Management Analyst to coordinate releases across interdependent services. The role involves documenting SOPs, communicating timelines and dependencies, and driving process improvements within a fast-paced environment.

You will combine strong analytical skills with experience in SDLC, CI/CD, and Agile/Scrum to optimize release workflows.

Qualifications

• Bachelor's degree in computer science or a related technical field.

Responsibilities

• Analyze current release management processes and workflows to identify inefficiencies and improvements.
• Coordinate day-to-day releases for multiple services and ensure testing gates are met.
• Document SOPs and system workflows and communicate timelines and dependencies to stakeholders.
• Track release metrics, identify trends, and support issue resolution through root cause analysis.
• Own and enhance release-related tools and collaborate with QA and development teams.

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• Analyze current release management processes and workflows to identify inefficiencies and recommend improvements that enhance quality and speed.
• Manage day-to-day coordination of releases for multiple interdependent services and applications, ensuring all releases successfully pass defined testing and quality gates before progression through E2, Pilot, and Production environments.
• Create and maintain comprehensive process documentation, standard operating procedures (SOPs), and system workflows while gathering requirements from business and technical stakeholders and communicating release status, timelines, and dependencies.
• Track release metrics, identify trends, and generate reports to support process improvements; identify, escalation, and support resolution of release-related issues through root cause analysis.
• Own and maintain multiple GBT business-as-usual travel counselor tools, collaborate with development and QA teams on tool enhancements, and work with the Release Manager to implement process improvements and best practices across interdependent systems.

What We're Looking For

• Bachelor's degree in computer science or related technical field with 3+ years of experience as a Business Systems Analyst, Process Analyst, or similar role.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions, coupled with excellent written and verbal communication abilities.
• Proficiency with process mapping and documentation tools, solid understanding of SDLC, release management, testing methodologies, and version control with proven ability to manage multiple concurrent projects and prioritize effectively.
• Detail-oriented with strong organizational skills and a passion for learning new technology in a fast-paced environment.
• Experience with microservices, CI/CD pipelines, Agile/Scrum methodologies, travel or financial services industry, ALM tools (JIRA), and MS 365 tools is preferred.
• Location: India

The #TeamGBT Experience Work and life

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources to support you and your immediate family

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.