Technical Architect - ServiceNow

Tata Consultancy Services; Chennai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading company in IT Services and Consulting seeks a Technical Architect specializing in ServiceNow. This role requires extensive experience in implementing ITIL processes and leading transformation projects. You will design innovative solutions and mentor the team, ensuring compliance with industry standards. Ideal candidates will possess ServiceNow certifications and have strong project management capabilities.

Qualifications

• 6-10 years of experience as Technical Lead/Architect/Consultant.
• Must hold ServiceNow certifications and strong ITIL knowledge.
• Experience in multiple end-to-end ITSM/ITOM/ITAM implementation projects.

Responsibilities

• Lead transformation implementation projects in ITSM/ITOM areas.
• Design technical solutions based on customer requirements.
• Mentor team members and share technical knowledge.

Skills

ITIL Process Definition

Integration Solutions

ServiceNow Deployment

Project Management

Implementation Lifecycle Management

Mentoring

Education

MBA in HR

ServiceNow Certified Systems Administrator

ServiceNow Implementation Specialist

Tools

ServiceNow

Job description

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Job Description

Job Role : Technical Architect - ServiceNow

Experience : 6 - 10 years

The Candidate must have:

• Experience as a Senior Technical Lead / Architect / Consultant
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations.
• Experienced in leading at least 3 or more Transformation Implementation projects in ITSM /ITOM /ITAM / Integrations area and complete Implementation lifecycle for ServiceNow.
• Experience in ServiceNow custom application design and development
• Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
• Experience in IT Asset Management Lifecycle and ServiceNow HAM Pro features and functions.
• Experienced in leading at least five end to end Implementation projects in ITSM/ITOM/ ITAM [HAM, SAM] and CMDB.
• Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations
• Mentor and share technical knowledge/guidance to team.
• Design technical solutions and best practices guidance based on customer requirements and convert to functional requirements.
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards.
• Maintains and reviews license Data in ServiceNow and proactively reports on the compliance slippage.
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in ITSM / HAM / SAM / Discovery and ITIL V3 foundation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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