ServiceNow Solution & Pre-Sales Architect

Atos; Maharashtra; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

Atos is seeking a ServiceNow Solution & Pre-Sales Architect to drive end-to-end architectural ownership for enterprise ServiceNow implementations. The role demands deep expertise in ITSM/ITOM/ITBM, HRSD, CSM, and hands-on AI-enabled automation, with responsibility for design, integration, migration, and governance across multiple modules.

The ideal candidate has 10+ years of IT experience and a proven track record in pre-sales, deal support, and value articulation, while leveraging AI

Qualifications

• 10+ years of IT experience with significant ServiceNow architecture experience.
• Hands-on or architectural experience with ServiceNow AI / Now Assist.
• Experience designing AI-enabled workflows and automation use cases.
• Strong understanding of the ServiceNow data model and performance considerations.

Responsibilities

• Own end-to-end architectural ownership for ServiceNow implementations across enterprise modules.
• Design scalable, upgrade-safe solutions using out-of-box capabilities, App Engine, and custom extensions.
• Lead pre-sales engagements, solution architecture design, deal support, and estimation.
• Architect AI-enabled workflows and automation use cases; oversee data migration and integrations.
• Guide teams on AI-driven acceleration and governance for enterprise platforms.

Skills

ServiceNow Architecture

JavaScript

Flow Designer

Integration Hub

App Engine

Service Portal

UI Builder

AI & Automation

Tools

Now Assist

Job description

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.

A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

ServiceNow Solution & Pre-Sales Architect

Location Mumbai / Bangalore / Chennai

Role Summary

We are seeking an experienced ServiceNow Technical Architect with deep expertise across ITSM, ITOM, ITBM/SPM, HRSD, and CSM, and proven capabilities in ServiceNow AI and intelligent automation.

The role will be responsible for end‑to‑end architectural ownership, designing, Result-driven ServiceNow Pre-Sales & Solution Architect, scalable, secure, and AI‑enabled ServiceNow solutions, while being flexible and willing to scale across modules, programs, and delivery demands as organizational needs evolve.

Key Responsibilities

• Strong track record in supporting deal cycles, crafting solution architectures, estimating effort, and driving stakeholder confidence through consultative selling and value-based storytelling.
• ServiceNow Architecture & Solution Design Own the overall technical architecture for ServiceNow implementations across enterprise modules. Design scalable, extensible, and upgrade‑safe solutions using out‑of‑box capabilities, App Engine, and custom extensions.
• AI & Intelligent Automation Architecture (Core Expectation)
• Platform Configuration, Customization & Extensibility
• Integration Architecture
• Reporting, Analytics & Dashboards
• Service Portal & Experience Design
• Data Migration & Upgrade Strategy
• Leadership, Scalability & Demand Management

Required Skills & Experience ServiceNow Expertise

• 10+ years of overall IT experience with significant ServiceNow architecture experience
• Deep expertise in
• Solution Design & Value Articulation
• Proposal Development & Estimation
• RFP / RFI Response Management
• Pre-Sales Engagement & Deal Support
• Strong understanding of the ServiceNow platform, data model, and performance considerations AI & Automation Capabilities (Mandatory)
• Proven hands‑on or architectural experience with ServiceNow AI / Now Assist
• Experience designing AI‑enabled workflows and automation use cases
• Strong understanding of AI applicability, limitations, and governance in enterprise platforms
• Ability to guide teams on AI‑driven acceleration and quality outcomes

Technical Skills

• Advanced JavaScript expertise (client‑side and server‑side)
• Strong knowledge of Flow Designer, Integration Hub, App Engine
• Experience with Service Portal, UI Builder, and modern workspace experiences
• Strong integration and data architecture experience

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (ITSM / other modules)
• Experience in COE or large multi‑instance ServiceNow environments

Key Attributes

• Strong architectural mindset with hands‑on depth Ability to scale across modules and responsibilities based on demand
• Excellent stakeholder communication and leadership skills
• Comfortable working in fast‑changing, high‑growth ServiceNow environments

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.