ServiceNow ITSM, Service Portal, Catalog, UI Builder, CMDB

Tata Consultancy Services; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

A leading company is seeking ServiceNow Developers with expertise in ITSM and CMDB. The role involves designing and developing solutions within ServiceNow, ensuring compliance with ITIL processes, and integrating with third-party applications. Candidates should have a strong understanding of ITIL, excellent debugging skills, and relevant experience in ServiceNow modules. The position is full-time and offers opportunities for professional growth.

Qualifications

• 5+ years overall work experience with 3+ years relevant experience in ServiceNow.
• ServiceNow Developer Certifications (preferably CSA, CAD).

Responsibilities

• Design and develop solutions within ServiceNow including modifications of applications.
• Integrate ServiceNow applications with third-party applications using REST/SOAP APIs.

Skills

ITIL

Debugging

Troubleshooting

Communication

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Tools

ServiceNow

REST APIs

SOAP APIs

Job description

ServiceNow ITSM, Service Portal, Catalog, UI Builder, CMDB

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TCS is hiring for ServiceNow ITSM with CMDB

Location: Chennai, Hyderabad, Kolkata, Ahmedabad

Experience Range: 5 to 10 years

Relevant Experience: 5 years

Role: ServiceNow Developers with ITSM and CMDB expertise

Job Summary and Responsibilities

• Strong understanding and knowledge of ITIL processes
• Design and develop solutions within ServiceNow to include modifications of applications, forms, workflows/flows, and interfaces supporting ITIL customers
• Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, Widgets
• Develop and configure Notifications, UI Pages, UI Macros, ACLs, Transform Maps, and other core concepts
• Maintain standards, processes, and support for the existing environment
• Assist with analyzing and converting business requirements to system requirements
• Work with stakeholders to design testing strategies for development, QA, and UAT environments
• Knowledge of ServiceNow release upgrade process for implementation
• Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal, Asset Management, CMDB, Discovery, Performance Analytics, ITBM
• Integrate ServiceNow applications with third-party applications using REST/SOAP APIs
• Strong debugging and troubleshooting skills
• Understand end-to-end deployment processes

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field
• 5+ years overall work experience with 3+ years relevant experience in ServiceNow core ITSM modules including Incident, Problem, Change, CMDB, Notify, Asset Management, Service Portal, Agent Workspace
• ServiceNow Developer Certifications (preferably CSA, CAD)
• Strong communication skills and proven technical leadership

Preferred Qualifications

• Experience with large-scale enterprise ITSM implementations
• Ability to prioritize multiple tasks in a fast-paced environment
• Experience designing and implementing business applications in ITIL, CMDB, Service Catalog, Change Management, Incident Management
• ServiceNow Certified Implementation Specialist in relevant modules

Interested candidates are encouraged to share their updated resumes.

Thanks,

Talent Acquisition Group, Tata Consultancy Services

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting