Servicenow Architect - Tata Consultancy Service

V2 Solutions; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Tata Consultancy Services is seeking a ServiceNow Architect to own MSP architecture with domain separation, tenant onboarding, and cross-domain access controls. You will drive multi-tenant governance for ITSM, CMDB/CSDM, and ITOM, while leading integration design via Integration Hub and MID servers.

You will establish DevSecOps practices, CI/CD, and upgrade strategies, ensuring scalable, compliant platform operations and measurable CMDB health targets across DEV/TEST/PROD environments.

Qualifications

• Lead architecture for a shared ServiceNow MSP instance with domain separation and tenant onboarding.
• Define and govern a multitenant operating model with domain-aware tables and guardrails.
• Lead end-to-end solutioning for ITSM, CMDB/CSDM, ITOM, and integrations.
• Establish DevSecOps for ServiceNow: branching, update sets hygiene, source control, ATF suites, CI/CD gates.

Responsibilities

• Lead discovery workshops capturing functional and nonfunctional requirements per tenant/domain.
• Publish SoWs, design artifacts (HLD/LLD), RACI, and runbooks; chair reviews.

Skills

Tenant governance

MSP architecture

CMDB/CSDM

ServiceNow integration

DevSecOps for ServiceNow

Upgrades & patching

Stakeholder management

Leadership & mentoring

Observability & dashboards

Architecture governance

Education

CSA

CAD

CIS ITSM/ITOM/CMDB

Domain Separation/MSP

ITIL Foundation+

Tools

Flow Designer

IntegrationHub

Business Rules

Script Includes

Client Scripts

UI Policies/Actions

Notifications

Job description

It is time for you to make #thebigmove to Tata Consultancy Services.

Role : ServiceNow Architect Exp :10+ Years Location : Hyderabad/Chennai

JOB DESCRIPTION:

Own architecture for a shared ServiceNow MSP instance with Domain Separation: tenant onboarding, data/record segregation, ACL design, and scoped app boundaries. Define and govern multitenant operating model: domain hierarchies, domainaware tables, process segregation, crossdomain access controls, and guardrails. Lead endtoend solutioning across ITSM (Incident/Problem/Change/Request), CMDB/CSDM, ITOM (Discovery, Service Mapping, Event) as applicable. Design integrations via Integration Hub/Service Bridge, MID Servers, REST/SOAP, JDBC, email, webhooks; establish patterns for retries, idempotency, pagination, and monitoring. Establish instance strategy: subprod tiers (DEV/TEST/QA/UAT/PROD), cloning cadence, update set strategy, Source Control (Git), ATF automation, and CI/CD pipelines. Plan and drive upgrades & patching (Family Releases): preassessment, skiplist review, regression testing, and postupgrade fixes with minimal tenant disruption. Architect CMDB health: reconciliation, identification rules, deduplication, class model governance, data quality dashboards. Security & Compliance: SSO (SAML/OAuth), encryption, secrets, RBAC/ACLs, domainaware security policies, audit logs, and regulatory alignment. Performance & Reliability: query optimization, table/index strategy, async jobs, background scripts control, and platform limits (flows/jobs). Service Portal/Workspace architecture, theming and component reuse; UX guardrails and accessibility considerations.

Roles & Responsibilities

• Lead discovery workshops; capture functional & nonfunctional requirements (security, availability, performance, compliance) per tenant/domain.
• Author MSP architecture: domain model, ACL strategy, integration architecture, CMDB/CSDM blueprint, and support model.
• Define tenant onboarding/offboarding process: catalog, domains, roles, groups, data segregation, and guardrail checks.
• Establish DevSecOps for ServiceNow: branching, update sets hygiene, Source Control, ATF suites, CI/CD gates, and rollback procedures.
• Plan upgrades/patches with change governance; coordinate cloning schedules; execute regression plans with ATF/automated tests.
• Own CMDB health and CSDM alignment; set measurable targets and remediation plans.
• Run integration governance: credentials vaulting, MID server sizing, error handling, and observability dashboards.
• Publish SoWs, design artifacts (HLD/LLD), RACI, and operational runbooks; chair design reviews and CAB/ARB where needed.
• Coach developers/admins; enforce coding standards, performance best practices, and secure configurations.
• Engage with vendors and ServiceNow store/app providers; evaluate addons and manage licensing.
• Report KPIs to leadership; continuously improve MSP maturity (automation, reliability, cost).

Secondary Skills Experience

• Experience running MSP governance: tenant SLAs, change windows, release calendars, and incident/runbook readiness.
• Handson with Flow Designer, IntegrationHub spokes, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, Notifications.
• Knowledge of AIOps/Observability patterns: event normalization, deduplication, and enrichment feeding ITSM.
• Cost and license governance: subscription models, store apps, and vendor coordination.
• Strong stakeholder management and consulting presence with CXOlevel communication.
• Soft Skills Positive attitude and concise communication; ability to lead workshops and steer stakeholders.

Certifications (Good to have)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CISITSM/ITOM/Discovery/CMDB)
• ServiceNow Domain Separation or MSP specialization (training/acceleration modules)
• ITIL Foundation+