Team Leader - Sales-CREDIT CARD-Support D0

Kotak Mahindra Bank; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank in India seeks a Field Sales Team Leader to drive credit card sales through a field team across open markets, malls, and transit hubs. You will oversee daily/monthly targets and onboard new executives.

The role requires strong leadership, onboarding/training, and the ability to motivate a sales force while ensuring compliant card delivery and excellent customer interaction.

Qualifications

• Graduate from accredited university.
• Age up to 36 years max.
• 0–2 years experience in the relevant industry.
• Leadership, hiring and training ability required.

Responsibilities

• Sell credit cards to new-to-bank customers through field sales team.
• Achieve daily/monthly sales targets and maintain team productivity.
• Recruit and onboard sales executives as per bank norms.
• Provide training on sourcing policies and product pitches to the team.
• Ensure 100% compliance with RBI/KYC norms and internal policies.
• Oversee end-to-end application processing to card delivery.
• Resolve customer complaints within required TAT and maintain service quality.
• Keep team updated on policy changes and competitive landscape.

Skills

Team management

Hiring

Motivation & Training

Communication

Customer interaction

Compliance

Leadership

Education

Graduate (Any Stream)

Job description

Job Description:

Responsibility –

• Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
• The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
• Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & banca sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
• Tracking of application till final card out is a team leader’s responsibility.
• Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within stipulated TAT
• Keeping up-to-date knowledge on products, policy and competition and download the same to team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures and business ethics codes.
• Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry)
• Team management, Hiring , Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.