Team Leader-CREDIT CARD-Support (D0)

Kotak Mahindra Bank; Gujarat; On-site; INR 350,000 - 520,000; Full time

Job summary

Kotak Mahindra Bank in Gujarat seeks a proactive Team Leader to drive credit card sales through a on-field sales team. You will oversee recruitment, onboarding, and training, while ensuring adherence to bank policies and RBI standards. Strong communication and leadership are essential for success.

The role focuses on achieving targets across open market and banca channels, with a focus on timely card delivery and customer satisfaction. Prior field sales experience is preferred.

Qualifications

• Graduate from accredited universities.
• Age up to 36 years.
• 0–2 years of relevant industry experience.
• Team management, hiring, motivation and training.
• Good communication and field presentation.
• Adherence to compliance standards and proactive leadership.

Responsibilities

• Sell credit cards to new-to-bank customers through a field sales team.
• Achieve daily/monthly sales targets and maintain team productivity.
• Source and onboard suitable candidates for the team.
• Provide training to new joiners and update team on policies.
• Drive sales across channels like open market and banca.
• Ensure compliance with bank and RBI standards and timely card delivery.
• Address customer complaints within the stated TAT.

Skills

Team management

Hiring

Motivation

Training

Communication

Customer interaction

Compliance

Leadership

Education

Graduation

Job description

and Responsibility –

• Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
• The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
• Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & banca sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
• Tracking of application till final card out is a team leader’s responsibility.
• Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within stipulated TAT
• Keeping up-to-date knowledge on products, policy and competition and download the same to team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures and business ethics codes.
• Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry)
• Team management, Hiring , Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.