Team Leader-CREDIT CARD-Support (D0)

Kotak Mahindra Bank Ltd; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Kotak Mahindra Bank Ltd invites a dynamic Sales Team Leader to drive credit card sales through open market and banca channels in Bengaluru. You will manage a team of sales executives, onboard new hires, provide training, and ensure targets and compliance with RBI norms. A graduate with 0–2 years in relevant industry is ideal.

You will coach and motivate the team, refine sourcing policies, and ensure timely delivery of cards while maintaining high customer satisfaction and regulatory adherence.

Qualifications

• Graduation from a recognized university.
• Ability to lead a field sales team and drive targets.
• Strong communication and interpersonal skills.
• Knowledge of KYC, RBI/regulatory norms and compliance.

Responsibilities

• Sell credit cards to new-to-bank customers via a field team across open market channels.
• Achieve daily/monthly sales targets and maintain team productivity.
• Recruit, onboard, train and refresh team on policies and products.
• Provide ongoing product/policy updates and performance coaching.

Skills

Team management

Hiring

Motivating

Training

Excellent communication

Customer interaction

Policy compliance

Leadership

Education

Graduate (any stream)

Job description

and Responsibility –

• Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
• The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
• Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & banca sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
• Tracking of application till final card out is a team leader’s responsibility.
• Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within stipulated TAT
• Keeping up-to-date knowledge on products, policy and competition and download the same to team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures and business ethics codes.
• Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry)
• Team management, Hiring , Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.