Team Leader-CREDIT CARD-Support D0

Kotak Mahindra Bank; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Kotak Mahindra Bank is seeking a field sales team leader to drive credit card sales across open market, bancassof seins and key channels in Bengaluru. You will recruit, train and manage a team, ensuring targets are met and compliance is maintained.

The role emphasizes hands-on field leadership, performance coaching and timely card delivery while ensuring customer satisfaction and adherence to bank policies.

Qualifications

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0–2 years (Relevant Industry).
• Team management, Hiring, Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.

Responsibilities

• Sell credit cards to new-to-bank customers via field sales team.
• Deliver daily/monthly credit card sales targets of the team and maintain productivity.
• Find right candidates for the team and onboard as per bank norms.
• Provide training to new joiners before they hit the field and update team with policy changes.
• Daily product & sales pitch refresher training and motivate the team to deliver productivity.
• Drive credit card sales via channels like open market & banca sales.
• Own the team from lead generation to card delivery including cross-functional follow-up.
• Track applications till final card delivery as a team leader.
• Ensure sourcing is 100% compliant with bank & RBI standards.
• Ensure timely processing and delivery of cards; close complaints within TAT.
• Keep knowledge up-to-date on products, policy and competition.

Skills

Team management

Hiring

Motivating

Training

Communication

Customer interaction

Query management

Compliance

Leadership

Education

Graduate (Any Stream)

Job description

Job Description

and Responsibility –

• Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
• The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
• Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & banca sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
• Tracking of application till final card out is a team leader’s responsibility.
• Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within stipulated TAT
• Keeping up-to-date knowledge on products, policy and competition and download the same to team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures and business ethics codes.
• Engage & educate customers on credit card product usage.

Job Specification & Skills Required

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry)
• Team management, Hiring , Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.