Team Leader-CREDIT CARD-Support (D0)

Kotak Mahindra Bank Ltd; Delhi; On-site; INR 420,000 - 660,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a field-based Sales Team Leader in Delhi to drive credit card business with a team of executives. You will recruit, train, and guide the team, ensuring targets are met while maintaining strict compliance with RBI norms.

The role requires 0–2 years of relevant experience, graduate education, and strong communication. You will lead by example in open market and banca channel, delivering high-quality customer interactions.

Qualifications

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry).
• Team management, Hiring, Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Leadership skills with proactive approach.

Responsibilities

• Sell credit cards to new to bank customers via field sales team.
• Deliver daily/monthly sales targets and maintain team productivity.
• Source and onboard sales executives per bank norms.
• Provide training to new joiners and keep team updated on policies.
• Refresh training and motivate team to achieve targets.
• Drive sales through open market, banca channels and other channels.
• Own end-to-end recruitment, lead generation to card delivery, follow-ups.
• Ensure 100% compliance with bank and RBI norms.
• Handle customer queries and resolve complaints within TAT.
• Keep updated on product, policy, and competition.

Skills

Team management

Hiring

Motivation & Training

Communication skills

Customer interaction

Compliance (KYC)

Leadership

Education

Graduate

Job description

and Responsibility –

• Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
• The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
• Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & banca sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
• Tracking of application till final card out is a team leader’s responsibility.
• Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within stipulated TAT
• Keeping up-to-date knowledge on products, policy and competition and download the same to team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures and business ethics codes.
• Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry)
• Team management, Hiring , Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.