Team Leader-CREDIT CARD-Support (D0)

Kotak Mahindra Bank Ltd; Khordha; On-site; INR 300,000 - 540,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a dynamic Team Lead to manage a field sales team selling credit cards to new-to-bank customers. You will supervise a group of sales executives across channels, ensuring daily targets are met with disciplined effort.

You will oversee onboarding of candidates, provide training on policy changes, refresh pitches, and drive productivity while maintaining strict KYC and RBI compliance.

Qualifications

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry).
• Team management, Hiring, Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.

Responsibilities

• Lead a team of sales executives to sell credit cards to new-to-bank customers.
• Achieve daily/monthly credit card sales targets and maintain team productivity.
• Source and onboard candidates as per bank norms.
• Provide training on onboarding, policies, and sourcing updates.
• Refresh product pitches and motivate the team to hit targets.
• Drive credit card sales via open market and banca channels.
• Own end-to-end process from lead generation to card delivery.
• Ensure compliance with KYC and RBI guidelines.
• Resolve customer queries and close complaints within TAT.
• Keep the team updated on products/policies and competition.

Skills

Team management

Hiring

Motivating & Training

Good communication

Field presence

Customer interaction

Query management

Compliance adherence

Leadership

Education

Graduate (Any Stream) from accredited universities

Job description

and Responsibility –

• Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
• The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
• Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & banca sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
• Tracking of application till final card out is a team leader’s responsibility.
• Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within stipulated TAT
• Keeping up-to-date knowledge on products, policy and competition and download the same to team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures and business ethics codes.
• Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry)
• Team management, Hiring , Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.