Team Leader-CREDIT CARD-Support (D0)

Kotak Mahindra Bank Ltd; NTR; On-site; INR 400,000 - 660,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Field Sales Team Leader to drive credit card sales for new-to-bank customers through a on-field team across various locations. The role focuses on achieving targets, onboarding capable sales executives, and ensuring compliant, timely card deliveries.

Candidate should have 0–2 years in relevant industry, strong leadership, and excellent communication to train and motivate the team while adhering to compliance norms and bank policies.

Qualifications

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years.
• Exp 0–2 years (Relevant Industry).
• Team management, Hiring, Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Leadership skills with proactive approach.

Responsibilities

• Sell credit cards to new-to-bank customers via field sales team.
• Deliver daily/monthly sales targets and maintain team productivity.
• Find and onboard suitable sales executives per bank norms.
• Provide training to new joiners and update teams on policies.
• Refresh product and sales pitches and motivate the team.
• Drive card sales through open market and banca channels.
• Own the team from lead generation to card delivery including cross-functional follow-up.
• Ensure sourcing is compliant and cards delivered timely.
• Close customer complaints within fixed TAT.
• Keep knowledge up-to-date on products, policy and competition.
• Adhere to KYC norms and company policies.
• Educate customers on credit card usage.

Skills

Team management

Hiring

Motivating

Training

Communication skills

Field presence

Customer interaction

Query management

Compliance

Leadership

Education

Graduate

Job description

and Responsibility –

• Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
• The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
• Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & banca sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
• Tracking of application till final card out is a team leader’s responsibility.
• Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within stipulated TAT
• Keeping up-to-date knowledge on products, policy and competition and download the same to team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures and business ethics codes.
• Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry)
• Team management, Hiring , Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.