Team Leader- Operations

TP; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

TP in Bengaluru seeks a skilled Team Leader with 5-10 years of customer service leadership experience. You will manage a team, drive process improvements, and collaborate with cross-functional teams to resolve complex issues and boost performance.

The role emphasizes coaching, KPI monitoring, and delivering high-quality service in a fast-paced setting.

Qualifications

• 5-10 years of experience in a similar role in customer service/ops.
• Strong leadership and communication skills with the ability to inspire a team.
• Proven ability to drive process improvements and monitor performance.

Responsibilities

• Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze customer feedback and implement changes to enhance the experience.
• Collaborate with other teams to resolve complex issues and improve performance.
• Train and coach team members to enhance skills and knowledge.
• Monitor and report on KPIs to identify areas for improvement.

Skills

Leadership

Communication

Team management

Customer service

Tools

CRM software

Teleperformance tools

Job description

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in a similar role, with a strong background in customer service and team management.

Roles and Responsibility

• Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze customer feedback and implement changes to enhance the overall customer experience.
• Collaborate with other teams to resolve complex issues and improve overall performance.
• Train and coach team members to enhance their skills and knowledge.
• Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent problem-solving and analytical skills, with the ability to make informed decisions.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and ability to maintain accurate records.
• Experience with CRM software and teleperformance tools is an added advantage.