Team Leader - Operations - Domestic

TP; Kolkata District, Jaipur; On-site; INR 450,000 - 600,000; Full time

Job summary

TP in Bengaluru is seeking a skilled Team Leader with 2-5 years of experience in customer service and team management to lead our Operations team. The role focuses on ensuring high customer satisfaction, coaching staff, and driving process improvements.

Ideal candidates will have strong communication, problem-solving abilities, and experience with CRM software to optimize performance and customer experience.

Qualifications

• Proven experience as a Team Leader or Manager in a customer-facing environment.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and analytical skills.

Responsibilities

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide coaching and training to team members to enhance their skills and performance.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Problem solving

CRM software

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and team management.

Roles and Responsibility

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide coaching and training to team members to enhance their skills and performance.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience as a Team Leader or Manager in a customer-facing environment.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and analytical skills.
• Experience with CRM software and technology is an asset.

Contact HR 9449900627