Quality Team Leader

TP; Malad; On-site; INR 600,000 - 900,000; Full time

Job summary

TP in Bengaluru seeks an experienced Quality Team Leader to guide a team of quality analysts and uphold exceptional customer service standards. The role emphasizes developing robust quality processes and driving improvements through data analysis and cross-functional collaboration.

Ideal candidates have 2–7 years in quality assurance and strong communication, leadership, and problem-solving skills to thrive in a fast-paced environment.

Qualifications

• 2+ years of experience in quality assurance or related field.
• Strong knowledge of quality management principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and reporting skills, with the ability to interpret data and make informed decisions.

Responsibilities

• Lead and manage a team of quality analysts to ensure high-quality customer service.
• Develop and implement quality control processes to improve customer satisfaction.
• Analyze data and metrics to identify areas for improvement and optimize quality performance.
• Collaborate with cross-functional teams to resolve issues and enhance overall customer experience.
• Train and coach team members on quality procedures and best practices.
• Monitor and report on quality metrics, such as first call resolution rate and customer complaints.

Skills

Quality assurance

Customer service

Leadership

Data analysis

Tools

CRM software

IT-enabled services

Job description

We are looking for a highly skilled and experienced Quality Team Leader to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in quality assurance, with a strong background in customer service and excellent communication skills.

Roles and Responsibility

• Lead and manage a team of quality analysts to ensure high-quality customer service.
• Develop and implement quality control processes to improve customer satisfaction.
• Analyze data and metrics to identify areas for improvement and optimize quality performance.
• Collaborate with cross-functional teams to resolve issues and enhance overall customer experience.
• Train and coach team members on quality procedures and best practices.
• Monitor and report on quality metrics, such as first call resolution rate and customer complaints.

Job Requirements

• Minimum 2 years of experience in quality assurance or a related field.
• Strong knowledge of quality management principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and reporting skills, with the ability to interpret data and make informed decisions.
• Experience with CRM software and IT-enabled services is an added advantage.