Team Leader - Operations - Domestic

TP; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

TP in Bengaluru is seeking a skilled Team Leader to guide our Operations team. You will oversee a customer service group, set performance targets, and drive service excellence in a fast-paced environment.

The ideal candidate has 2-5 years in a similar role, strong leadership and communication skills, and a proven ability to coach others, analyze feedback, and implement process improvements.

Qualifications

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience with CRM software and teleperformance tools is an asset.
• Ability to lead and motivate a team to achieve exceptional results.

Responsibilities

• Manage and supervise a team of customer service representatives to achieve operational goals.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze customer feedback and provide coaching to improve customer satisfaction.
• Collaborate with other teams to resolve issues and enhance overall customer experience.
• Monitor and report on key performance indicators to identify areas for improvement.
• Foster a culture of continuous learning and development within the team.

Skills

Leadership

Communication

Problem-solving

Analytical thinking

Adaptability

Coaching/Mentoring

Education

Tools

CRM software

Teleperformance tools

Job description

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership and communication skills.

Roles and Responsibility

• Manage and supervise a team of customer service representatives to achieve operational goals.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze customer feedback and provide coaching to improve customer satisfaction.
• Collaborate with other teams to resolve issues and enhance overall customer experience.
• Monitor and report on key performance indicators to identify areas for improvement.
• Foster a culture of continuous learning and development within the team.

Job Requirements

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience with CRM software and teleperformance tools is an asset.
• Ability to lead and motivate a team to achieve exceptional results.