Team Leader @ Lucknow

Shining Stars Institution & travels; Lucknow; On-site; INR 400,000 - 500,000; Full time

Job summary

Shiningstars ITPL is seeking a capable Team Leader to guide a customer support team in Lucknow, India. The role focuses on developing training programs, monitoring agent performance, and collaborating across teams to resolve complex issues and enhance customer experience.

The ideal candidate will have international process exposure, strong communication, and a graduate degree, with the ability to stay calm under pressure and adapt to changing priorities.

Qualifications

• Minimum 1 year of experience as a Team Leader.
• Experience in international processes and strong communication.
• Strong communication and interpersonal skills.
• Problem solving and analytical abilities under pressure.
• Ability to adapt to changing priorities with a positive attitude.
• Familiarity with CRM software and Teleperformance tools.
• Experience in fast-paced environments focused on quality.
• Graduate degree is required.
• Immediate joiner with notice buy-out options.

Responsibilities

• Lead a team of customer support agents to achieve high customer satisfaction.
• Develop and implement training programs to enhance agent skills.
• Monitor performance and provide coaching and feedback.
• Collaborate with other teams to resolve complex issues and improve CX.
• Analyze customer feedback and suggest process improvements.
• Ensure compliance with company policies.

Skills

Leadership

Communication skills

Problem-solving

Adaptability

CRM software

Teleperformance tools

Team motivation

Interpersonal skills

Education

Graduate degree

Tools

CRM software

Teleperformance tools

Job description

Greetings From Shiningstars ITPL !!

Roles and Responsibility

• Manage and lead a team of customer support agents to achieve high levels of customer satisfaction.
• Develop and implement effective training programs to enhance agent skills and knowledge.
• Monitor and evaluate agent performance, providing feedback and coaching as needed.
• Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in customer service and leadership, with a minimum of 1 years of experience as a Team Leader
• Must have worked into an international process for couple of years and does have excellent communication skills .
• Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent problem-solving and analytical skills, with the ability to work under pressure.
• Ability to adapt to changing situations and priorities, with a flexible and positive attitude.
• Strong knowledge of CRM software and teleperformance tools, with the ability to learn new systems quickly.
• Experience working in a fast-paced environment, focusing on quality and productivity.
• A graduate degree is required for this position.
• Immediate joiner will be proffered notice buy out options is available

Salary Budget is 4-5 LPA