Team Leader @ International Process

Shining Stars Institution & travels; Bengaluru; Sur place; INR 442 000 - 598 000; Plein temps

Résumé du poste

Shiningstars ITPL in Bengaluru is seeking a highly skilled Team Leader with 2 to 7 years of experience in customer service to guide a dedicated support team. The role emphasizes leadership, training, coaching and handling escalations to improve overall service quality.

The candidate should have strong communication skills, experience with CRM tools, and the ability to work in a fast-paced environment; a graduate degree is required for this position.

Qualifications

• Proven experience in customer service and leadership, with a minimum of 2 years of experience.
• Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent problem-solving and analytical skills, with the ability to work under pressure.
• Ability to adapt to changing situations and priorities, with a flexible and positive attitude.
• Strong knowledge of CRM software and teleperformance tools, with the ability to learn new systems quickly.
• Experience working in a fast-paced environment, focusing on quality and productivity.
• A graduate degree is required for this position.

Responsabilités

• Manage and lead a team of customer support agents to achieve high levels of customer satisfaction.
• Develop and implement effective training programs to enhance agent skills and knowledge.
• Monitor and evaluate agent performance, providing feedback and coaching as needed.
• Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Ensure compliance with company policies and procedures.

Connaissances

Leadership

Customer service

Communication

Problem solving

Adaptability

Formation

Graduate degree

Outils

CRM software

Teleperformance tools

Description du poste

Greetings From Shiningstars ITPL !!

We are looking for a highly skilled and experienced Team Leader to join our team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in a similar role, with a strong background in customer service and leadership. Candidate should have worked for Escalation process

Roles and Responsibility

• Manage and lead a team of customer support agents to achieve high levels of customer satisfaction.
• Develop and implement effective training programs to enhance agent skills and knowledge.
• Monitor and evaluate agent performance, providing feedback and coaching as needed.
• Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in customer service and leadership, with a minimum of 2 years of experience.
• Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent problem-solving and analytical skills, with the ability to work under pressure.
• Ability to adapt to changing situations and priorities, with a flexible and positive attitude.
• Strong knowledge of CRM software and teleperformance tools, with the ability to learn new systems quickly.
• Experience working in a fast-paced environment, focusing on quality and productivity.
• A graduate degree is required for this position.

Salary Budget is upto 5.2 LPA