Team Leader- international process

TP; Lucknow; On-site; INR 330,000 - 550,000; Full time

Job summary

TP in Lucknow, Uttar Pradesh, is seeking an International BPO chat support professional to provide exceptional customer service across multiple channels. You will handle international chat processes, resolve issues efficiently, and maintain accurate records of interactions.

Ideal candidates have 1–6 years in international BPO, strong written and verbal communication, and can work rotating night shifts as required by business needs.

Qualifications

• 1–6 years of experience in international BPO.
• Strong chat processing and non-voice operations.
• Excellent written and verbal communication skills.
• Ability to work on rotational shifts including night shifts.

Responsibilities

• Provide support to customers through chat, email, and other channels.
• Handle international chat processes with a focus on quality service.
• Resolve issues efficiently using problem-solving skills.
• Maintain accurate records of customer interactions and updates.
• Collaborate with team members to meet process goals and objectives.

Skills

Chat processing

International processes

Non-voice operations

Job description

Roles and Responsibilities

• Provide support to customers through various communication channels (chat, email, etc.).
  
• Handle international chat process , ensuring excellent customer service.
  
• Resolve issues efficiently and effectively using problem-solving skills.
  
• Maintain accurate records of customer interactions and updates.
  
• Collaborate with team members to achieve process goals and objectives.
  

Desired Candidate Profile

• 1-6 years of experience in an International BPO or similar industry.
  
• Strong understanding of chat processing, international processes, and non-voice operations.
  
• Excellent written and verbal communication skills for effective interaction with customers.
  
• Ability to work on rotational shifts including night shifts as required by the business needs.

Package upto 5.5 LPA

LOCATION- Lucknow, Uttar Pradesh