Team Leader International Holiday Sales

Orn Vacations; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

ORN Vacations Bengaluru is seeking a dynamic Team Lead to lead, coach and develop a team of 10 Journey Advisors with diverse sales and destination experience. You will drive bookings and revenue through daily pipeline reviews, tracking, and close monitoring while maintaining deep knowledge of Europe itineraries, hotels, sightseeing, visas, pricing and inclusions.

You will coach advisors on discovery, value selling, objection handling and booking closures, support live calls, train newcomers,

Qualifications

• Lead and coach a team of 10 Journey Advisors.
• Achieve monthly team targets (e.g., 20 confirmed GIT bookings per advisor per month).
• Coach advisors on discovery, objection handling and value selling.
• Ensure accurate communication of package details and pricing.
• Train freshers and onboarding from other destinations into Europe travel.

Responsibilities

• Lead, coach and develop a team of 10 Journey Advisors with varying levels of sales and destination experience.
• Drive team booking and revenue targets through daily pipeline reviews, EBD tracking and closure monitoring.
• Maintain strong knowledge of ORN Europe itineraries, hotels, sightseeing, meals, coach arrangements, visas, insurance, package inclusions and pricing.
• Coach advisors on customer discovery, itinerary matching, objection handling, value selling, negotiation and booking closures.
• Support live customer calls and high-intent sales opportunities to resolve customer queries and close bookings.
• Train freshers and advisors transitioning from other destinations into Europe travel.
• Assess advisors' product knowledge, sales skills and readiness to handle customer enquiries independently.
• Ensure accurate communication of package details, inclusions, exclusions, pricing, payment terms and booking conditions.
• Share customer feedback, lost-sale reasons and product or pricing insights with internal teams.

Job description

Role & responsibilities

• Lead, coach and develop a team of 10 Journey Advisors with varying levels of sales and destination experience.
• Drive team booking and revenue targets through daily pipeline reviews, EBD tracking and closure monitoring.
• Maintain strong knowledge of ORN Europe itineraries, hotels, sightseeing, meals, coach arrangements, visas, insurance, package inclusions and pricing.
• Coach advisors on customer discovery, itinerary matching, objection handling, value selling, negotiation and booking closures.
• Support live customer calls and high-intent sales opportunities to resolve customer queries and close bookings.
• Train freshers and advisors transitioning from other destinations into Europe travel.
• Assess advisors' product knowledge, sales skills and readiness to handle customer enquiries independently.
• Ensure accurate communication of package details, inclusions, exclusions, pricing, payment terms and booking conditions.
• Share customer feedback, lost-sale reasons and product or pricing insights with internal teams.

Preferred candidate profile

• Achieve monthly team booking and revenue targets, with a proposed benchmark of 20 confirmed GIT bookings per advisor per month, subject to finalisation.
• Improve engaged-to-booking and will-book-to-booking conversion rates.
• Monitor individual advisor performance across bookings, revenue and conversion.
• Ensure product certification and conduct regular call coaching to improve advisor performance.
• Maintain a qualified sales pipeline, accurate EBD tracking, closure forecasts and consistent follow-up discipline.
• Maintain booking quality and minimise customer complaints and cancellations.
• Analyse cancellation reasons and identify opportunities to improve customer experience and booking conversions.