Sales Expert

Citylaila; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

CityLaila is seeking experienced travel sales professionals for its in-house team in Bengaluru. You will handle B2B enquiries, tailor solutions, and convert leads into bookings. Strong destination knowledge and proven selling skills are essential.

You will prepare quotations, maintain a healthy pipeline, and coordinate with DMCs and suppliers to secure confirmations. A targeted, results-driven mindset and CRM proficiency are required for success.

Qualifications

• 4–6 years in travel sales.
• B2B travel enquiries handling.
• Strong communication and follow-up.
• Knowledge of costing and itineraries.

Responsibilities

• Handle B2B travel enquiries from agents and partners.
• Understand client requirements and recommend destinations, itineraries and packages.
• Prepare quotations and itineraries accurately and within turnaround times.
• Follow up regularly with agents and convert enquiries into bookings.
• Maintain a healthy sales pipeline and ensure no enquiry is missed.
• Build relationships with travel agents through regular communication.
• Upsell and cross-sell relevant products and experiences.
• Coordinate with DMCs, suppliers, product and operations teams for quotations and confirmations.
• Maintain accurate enquiry, follow-up and sales records in the CRM.
• Achieve monthly sales and conversion targets.
• Share market and customer feedback with the product team.

Skills

B2B sales

Destination knowledge

CRM proficiency

Communication skills

Negotiation

Follow-up

Tools

CRM software

MS Office

Google Workspace

Job description

Role Overview:

We are looking for experienced travel sales professionals to join our in-house sales team. The role will focus on handling B2B enquiries, understanding customer requirements, preparing the right solutions and converting enquiries into confirmed bookings.

Key Responsibilities:

• Handle B2B travel enquiries from agents and partners.
• Understand client requirements and recommend suitable destinations, itineraries and packages.
• Prepare quotations and itineraries accurately and within the required turnaround time.
• Follow up regularly with agents and convert enquiries into bookings.
• Maintain a healthy sales pipeline and ensure no enquiry is missed.
• Build strong relationships with travel agents through regular communication.
• Upsell and cross-sell relevant products and experiences.
• Coordinate with DMCs, suppliers, product and operations teams for quotations and confirmations.
• Maintain accurate enquiry, follow-up and sales records in the CRM.
• Achieve monthly sales and conversion targets.
• Share market and customer feedback with the product team.

Destination Knowledge:

Preference will be given to candidates with strong knowledge of South East Asia, Georgia, Azerbaijan, Europe and Long Haul destinations, including destinations such as Thailand, Singapore, Malaysia, Bali, Vietnam, Japan, Australia, Europe, Dubai and other key international markets.

What We Are Looking For:

• 4 - 6 years of experience in travel sales.
• Strong destination and product knowledge.
• Experience handling B2B travel enquiries and agent business.
• Good communication and convincing skills.
• Strong follow-up and conversion ability.
• Good understanding of costing, itineraries and travel packages.
• Comfortable working with targets and sales numbers.
• Good knowledge of CRM and basic MS Office/Google Workspace.
• Positive attitude and willingness to take ownership.

Target:

Achieve a monthly sales target of 40-45 lakh by effectively handling travel inquiries, following up with end customers/agents, and converting leads into confirmed bookings.