Travel Sales Consultant

Orn Vacations; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

ORN Vacations is seeking a results-driven sales professional to connect with assigned customers, understand their travel preferences, and propose Europe and international holiday packages. You will explain itineraries, inclusions, and terms, while building trust through consultative selling and proactive follow-ups.

The role requires strong needs assessment, objection handling, and a consistent track record of achieving sales targets with disciplined CRM usage.

Qualifications

• Experience selling holiday packages is required.
• Europe holiday packages experience is preferred; Asia or other international long-haul packages may be considered.
• Strong skills in assessing customer needs, handling objections, follow-ups and closing bookings.
• Comfortable with sales targets and structured CRM processes.

Responsibilities

• Contact assigned customers to understand destination preferences, dates, passenger profile and budget.
• Recommend ORN Europe and international holiday packages based on requirements.
• Explain itineraries, hotels, sightseeing, transfers, visas, inclusions/exclusions, and booking terms.
• Build trust through consultative selling and professional communication.
• Manage calls, WhatsApp follow-ups, appointments, and callbacks.
• Maintain CRM records: leads, call notes, follow-up actions.

Skills

Consultative selling

CRM proficiency

Objection handling

Lead follow-up

Booking closures

Sales targets

Tools

CRM software

Job description

Role & responsibilities

• Contact assigned customers and understand their destination preferences, travel dates, passenger profile, budget, and booking timeline.
• Recommend suitable ORN Europe and international holiday packages based on customer requirements.
• Explain itineraries, hotels, sightseeing, transfers, meals, visas, insurance, inclusions, exclusions, and booking terms.
• Build customer trust through consultative selling, value-based recommendations, and professional communication.
• Manage calls, WhatsApp follow-ups, appointments, and customer callbacks.
• Maintain accurate CRM records, lead status, call notes, expected booking dates, and follow-up actions.
• Coordinate with SMEs for product guidance and booking closure support.
• Follow the lead management process and sales guidelines set by the Process Manager.
• Convert qualified enquiries into confirmed bookings and achieve sales targets.
• Ensure timely documentation, payment follow-ups, and booking confirmations.

Preferred candidate profile

• Must have hands-on experience selling holiday packages; general sales experience without holiday package sales is not preferred.
• Experience selling Europe holiday packages is preferred. Candidates with experience selling Asia or other international long-haul packages may also be considered.
• Strong skills in customer needs assessment, objection handling, follow-ups, and booking closures.
• Comfortable working with sales targets, customer calls, and structured CRM processes.